What are the responsibilities and job description for the Customer Support Agent position at TaskUs?
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Are you a driven problem solver with a passion for delivering exceptional customer experiences? We're seeking a dedicated and resourceful individual to join our team, providing outstanding support to our VIP customers. If you're a natural leader, thrive in fast-paced environments, and have a keen eye for detail, this is the role for you!
What You'll Do:
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Are you a driven problem solver with a passion for delivering exceptional customer experiences? We're seeking a dedicated and resourceful individual to join our team, providing outstanding support to our VIP customers. If you're a natural leader, thrive in fast-paced environments, and have a keen eye for detail, this is the role for you!
What You'll Do:
- Deliver outstanding support to VIP customers via phone and email, ensuring every interaction is efficient and professional.
- Utilize your problem-solving skills and creativity to resolve complex issues and provide tailored solutions.
- Manage a variety of tasks including billing, disputes, and annual vehicle inspections with precision and care.
- Offer time-sensitive executive support for critical cases like roadside assistance and vehicle swaps, ensuring swift resolutions.
- Maintain the highest levels of customer satisfaction by making sound decisions, consistently exceeding expectations.
- Contribute to company initiatives by supporting key goals and fostering a positive, collaborative work environment.
- Document all customer interactions accurately in line with company procedures and guidelines, ensuring clarity and consistency.
- Drive results by meeting and exceeding key performance indicators (KPIs) with a focus on continuous improvement.
- A self-motivated problem-solver with excellent attention to detail and organizational skills.
- Experience in customer support, including phone, email, billing, and technical assistance, is a plus.
- Strong critical thinking skills, with a focus on issue resolution and ensuring customer satisfaction.
- A multitasker with the ability to thrive under pressure and adapt to ever-changing processes.
- Excellent verbal and written communication skills to handle diverse customer needs.
- Proficient in Windows OS, Apple OS X, Microsoft Office, and Google applications.
- A typing speed of at least 30 WPM for voice tasks and 35 WPM for non-voice queues.
- Flexibility to work on cyclical schedules, adapting to the needs of the business.
- A true team player who can also work independently to meet and exceed goals.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
