What are the responsibilities and job description for the Safety and Support Agent position at TaskUs?
About TaskUs
TaskUs is a rapidly growing company that specializes in providing outsourced digital services and next-generation customer experience to top technology companies. With a global workforce of over 45,000 employees across twelve countries, we strive to create a culture of constant motion, innovation, and excellence. As a Critical Safety Agent, you will be part of a dynamic team that is dedicated to ensuring the highest level of service quality and customer satisfaction.
Job Responsibilities
Your key responsibilities as a Critical Safety Agent will include:
Basic Qualifications
To be successful in this role, you should possess the following qualifications:
TaskUs is a rapidly growing company that specializes in providing outsourced digital services and next-generation customer experience to top technology companies. With a global workforce of over 45,000 employees across twelve countries, we strive to create a culture of constant motion, innovation, and excellence. As a Critical Safety Agent, you will be part of a dynamic team that is dedicated to ensuring the highest level of service quality and customer satisfaction.
Job Responsibilities
Your key responsibilities as a Critical Safety Agent will include:
- Providing empathetic support to drivers and riders through effective communication and active listening.
- Efficiently resolving problems and issues related to lost items or safety concerns.
- Maintaining professionalism and setting clear expectations with customers.
- Ensuring timely follow-up with customers and keeping them informed of their case status.
- Taking personal responsibility for each interaction and its outcome.
Basic Qualifications
To be successful in this role, you should possess the following qualifications:
- A high school diploma or equivalent.
- A typing speed of 25 words per minute.
- Excellent verbal and written communication skills.
- The ability to work flexible hours as needed to support operational requirements.
