What are the responsibilities and job description for the Senior Hospitality Operations Manager position at Tasting Room Expo?
ESSENTIAL PURPOSE : Seeking a sales-oriented professional with demonstrated experience driving revenue and managing the professional growth of Tasting Room teams.
If you think you are the right match for the following opportunity, apply after reading the complete description.
ESSENTIAL DUTIES :
- Function as the operational leader for each of the (4) tasting rooms and events program.
- Implement and support annual sales goals for (4) Tasting Rooms and Events program.
- Ensure each Tasting Room Manager operates according to standards for professionalism and customer service and that company policies and procedures are followed by all staff members.
- Collaborate with each tasting room manager to complete month-end inventory of wine and non-wine products.
- Establish an atmosphere of teamwork and positive employee relations.
- Visit each of the four tasting rooms at minimum two times per week. Rotate works day at each of the four tasting rooms.
- Further develop (with Tasting Room Managers and Event Manager) unique, exceptional, and engaging experiences for our guests.
- Expand and ensure execution of the current outreach program.
- Oversee the education programs offered to tasting room staff (Forbes Training, Responsible Beverage Service, Food Handlers, and internal team training and development).
- Schedule new release tastings with winemakers.
- Full P&L responsibility for all four Tasting Rooms including business plan development, case revenue development, expenses, and capital expenditures.
- Attend quarterly P & L meetings.
- Work closely with the Senior DTC Sales Manager to ensure each tasting room meets membership goals.
- Work closely with the Marketing Manager providing content for monthly concierge e-blast and event marketing content.
- Other duties as apply.
PERSONNEL MANAGEMENT :
SKILLS AND APTITUDES :
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