Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries with professionalism.

Duties

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
• Provide accurate information regarding products and services, assisting customers in making informed decisions.
• Handle outbound calling to follow up on customer inquiries or concerns.
• Maintain detailed records of customer interactions through data entry into our computerized system.
• Analyze customer feedback and provide insights for service improvement.
• Demonstrate excellent phone etiquette while managing multiple calls effectively.
• Collaborate with team members to resolve complex issues and enhance the overall customer experience.

Skills

• Multilingual abilities are a plus, enabling effective communication with diverse clientele.
• Strong client services orientation with a focus on building lasting relationships.
• Experience in outbound calling and handling various customer service scenarios.
• Proficient in English; additional language skills are advantageous.
• Excellent data entry skills with attention to detail for accurate record keeping.
• Familiarity with computerized systems for efficient information management.
• Strong customer support skills, demonstrating empathy and understanding towards client needs.
• Ability to analyze situations critically and provide appropriate solutions.

Join us in delivering outstanding service and making a positive impact on our customers' experiences!

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift

Work Location: In person

Salary : $11 - $14