What are the responsibilities and job description for the Application Support Specialist position at Tatitlek Federal Services, Inc (TFSI)?
Application Support Specialist
Job Locations
2024-2158
Category
Information Technology
Position Type
Regular Full-Time
FLSA Status
Exempt
Overview
OVERVIEW
Tatitlek Federal Services Inc. provides technical, management and operational support to the Department of Technology Services Information Technology Security Office (ITSO) for Security Mission Integration (SMI). SMI's mission is to provide systems engineering, systems operations, data analytics, automation and programming services to other ITSO divisions and AO program offices.
The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system upgrades, and working closely with the developers to suggest improvements. In the event of an issue, they will be responsible for troubleshooting, event resolution and after-action reviews to improve documentation or processes. They will be responsible for proactively monitoring all supported applications to ensure their performance and useability.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Responsible for ensuring the operational readiness of SOC applications to include Splunk Enterprise Security, Splunk Phantom and Microsoft Sentinel. Would include NetWitness, Manidant Security Verification, and SightGain.
- Responsible for providing 24x7 support for SIEM (which is Splunk), SOAR, Docker systems. Contractors shall maintain a rotation of responsible personnel and provide the list to the SOC for who the on-call support person is. Personnel must respond within 1 hour of notification or alert and begin troubleshooting.
- Responsible for developing a backup and recovery system that allows for an application restoration with a Maximum Tolerable Downtime (MTD) of 4 hours. The system must have backup capabilities so that the Recovery Point Objective (maximum acceptable data loss for any event) is limited to 1 hour.
- Responsible for fully documenting and testing restore procedures to include full live restore of all applications annually. Backup and restore failures must be reported within one business day of identification.
- Responsible for planning and testing upgrades of the SIEM (Splunk Enterprise Security), SOAR, and Docker platforms.
- Responsible for maintaining the Docker Development and DSDL environment. Includes creation and updating of containers to be used by other SMI personnel.
- Assist the Systems Engineer in maintaining the Linux (Red Hat, CentOS, Ubuntu, etc.) systems and Windows Server systems.
The Application Support Specialist and the Systems Engineer will be required to back each other up and backup the incumbent Cybersecurity Systems Engineer - Senior on some of the work, firewall rules, vulnerability scanners (Nessus, Qualsys) etc.
EDUCATION AND EXPERIENCE :
PHYSICAL REQUIREMENTS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
ADDITIONAL QUALIFYING FACTORS :
Must have a satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States and for TFSI are required.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.
Salary
140,000.00 / annually
Salary : $140,000
