EAA Sales & Service Supervisor

Job Summary

 The Everts Air Alaska Sales & Service Supervisor will be responsible for directing both the passenger customer service and sales activities at the Anchorage (ANC) station. This position ensures that customers receive exceptional service while promoting business growth through sales development and marketing initiatives. This frontline Supervisor will lead the customer service team, oversee the daily passenger operations, and work closely with operations, marketing, and sales teams to drive customer engagement and revenue growth.

Compensation Starting from: $25.00 per hr.
Employment Type: Full-Time
Schedule: Based on Operation Needs
FLSA Status: Non-Exempt
Regular/Temporary: Regular
Requisition ID: 621203097

Essential Functions:  
1.    Oversee daily customer service operations to ensure all customer touchpoints and interactions reflect the highest standards of professionalism and courtesy.
2.    Resolve customer issues, complaints or inquiries promptly, ensuring positive outcomes.  Escalate complex issues as necessary.
3.    Hire, train, coach, and discipline staff, ensuring adherence to company policies and high standards of performance. 
4.    Maintain the Customer Service operations manual, department forms, and procedural checklists, recommending process changes were needed and auditing annually to ensure relevancy.
5.    Oversee and ensure the accuracy and compliance of all airway bills, passenger tickets, and related documentation. Perform regular audits to identify discrepancies, maintain detailed records, and ensure that all accounting processes align with company standards and financial procedures.
6.    Identify and pursue new sales leads and business opportunities. Build and maintain strong relationships with existing and potential clients, by providing support and relevant solutions to meet customer needs.
7.    Utilize Everts Air’s Customer Resource Management (CRM) platform to document sales activities, significant customer interaction, and competitive information.  
8.    Work closely with Everts Air Customer Service, Load Control, Cargo and Sales departments to help ensure new and existing customers benefit from a seamless sale to service experience, especially with EAA and EAC charter services.
9.    Promote a culture of continuous improvement within the team, striving to meet and exceed performance goals.
10.  Serve as an ambassador for Everts Air Alaska, ensuring that the company's mission, values, and leadership principles are upheld in daily operations.

Reasonable accommodation may be provided to enable a person with a disability to perform the essential functions of the job.

Required/Preferred Experience, Education & Skills

1.    High School diploma or equivalent; Associate's or Bachelor's degree in Business, Aviation Management, or related field is preferred.
2.    Minimum of 2 years of demonstrated leadership or supervisory experience.
3.    Minimum of 3 years of experience in sales or account management.
4.    Proven ability to train, develop, and retain team members through effective coaching and support.
5.    Capable of working well under pressure in a fast-paced, time-sensitive environment.
6.    Excellent written and oral communication skills.
7.    Ability to handle confidential information with discretion and professionalism.
8.    Willingness and ability to travel to EAA flight destinations as needed.
9.    Strong problem-solving abilities with a proactive and solution-oriented mindset.

10.  Flexible availability, including weekends and holidays, based on operational needs.

11.  Must be accessible via personal cell phone during working hours to support time-critical communication, including emergency coordination and operational updates.

12.  Current and Valid Driver's License required for business development and travel responsibilities.

Total Rewards

• Competitive total rewards package
• Medical, dental and vision benefits
• 401k match program
• Paid Holidays
  

Equal Employment Opportunity 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you would like to view a copy of our affirmative action plans, please contact us via email at recruitment@evertsair.com.

Salary : $25