What are the responsibilities and job description for the On Site Supervisor position at Tatra Solutions, Inc.?
BACKGROUND
The On Site Supervisor will support and oversee technical and administrative contract services for the USCG National Maritime Center (NMC)’s Mariner Credentialing Program (MCP).
This is a full-time contract role located at National Maritime Center, 100 Forbes Drive, Martinsburg, WV. Benefits are available for this position.
TASKS
- Serves as the primary liaison between the Contracting Officer (CO), Contracting Officer’s Representative (COR), and contractor personnel.
- Ensures all contract deliverables, schedules, and performance objectives are met.
- Provides daily supervision of contract employees to ensure proper workflow management.
- Conducts regular briefings and meetings with the COR and contract staff to address concerns, assess performance, and optimize productivity.
- Monitors employee attendance, work schedules, and overall compliance with contractual work hours.
- Oversees daily task assignments across the Merchant Mariner Credentialing Program (MCP) functions, including: Mail processing and shipping/receiving operations; Processing credential applications and records management; Database administration and system support; Technical writing and documentation updates; Website management, graphics design, and training support.
- Establishes workflow efficiencies by redistributing staff when there are backlogs or high-volume areas.
- Conducts Quality Assurance (QA) reviews to ensure tasks meet the required accuracy and efficiency standards.
- Ensures zero-error data entry processing for the Merchant Mariner Licensing and Documentation System (MMLD).
- Implements continuous process improvements to increase efficiency and reduce processing times.
QUALIFICATIONS
- U.S. Citizen
- Bachelor’s degree in Business Administration, Management, Engineering, Information Systems, or a related field is preferred.
- Have a minimum of five (5) years of supervisory experience working with ISO 9001 quality standards systems (QSS) or equivalent quality system.
- Experience with Merchant Mariner Licensing and Documentation System (MMLD) or similar government databases.
- Experience managing government contracts and leading cross-functional teams.
- Proven track record of coordinating personnel, workflows, and process improvements in a structured environment.
- Strong customer service and communication skills, with the ability to interface with government personnel, vendors, and contract employees.
- Previous experience with the U.S. Coast Guard National Maritime Center is preferred.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
