Assistant General Manager - Dolphin Mall

It’s love. Not work. 

Taubman might be a real estate investment trust, but it’s so much more to its talented team. It’s a place where careers start, and last, for those who love retail, thrive on winning and want to push the envelope -- daily.  

Our connection to our values last longer than a trip through the lobby where they are showcased. We embody them. They are our north star when things are great, when things are crazy and when we need to re-center ourselves in our work. 

At TAUBMAN, we believe with every fiber of our being that the right team can achieve anything. We know we are expected to bring it – and we do. So, whether it’s an opportunity in leasing, marketing, accounting, finance or another area that brings you here, if you respond to what we’re saying, we’d love to hear from you….  

Just remember at Taubman, its love, not work.

We have an exciting opportunity for an Assistant General Manager at Dolphin Mall!

The Assistant General Manager is the second highest ranking manager and assists in managing the day-to-day operations of the shopping center. This includes being responsible for overseeing specific shopping center operational functions and departments.

Your day-to-day responsibilities will include…

The Assistant General Manager assists the General Manager in directing, coordinating and overseeing all functions related to  the daily operations of a super-regional shopping center including:

• Talent Management: Hire, train, coach and develop a management team that drives results through operational excellence.
• Expense Management: Oversee the development and execution of all expense and revenue budgets, production of quarterly forecasts and monthly expense variance review, and ensure compliance with all company expense controls.  Drive team to develop methods to reduce operating expenses.
• Facilities Management: Ensure facilities programs and practices are implemented and administered consistent with Taubman standards and that of a first-class super-regional mall. Produce a 10-year capital spending plan that balances the building’s financial objectives with building infrastructure needs.  Ensure contractors are secured at the lowest price possible and are held accountable for delivering all contracted commitments.
• Security/Emergency Management: Oversee all property security functions to ensure a safe environment is maintained at all times for customers, tenants and employees. In conjunction with the Security Director, develop plans that minimize incidents or reverse any negative trends.  Ensure the property is properly prepared for emergencies through leadership of the Emergency Preparedness Committee and implementation of effective drills.
• Revenue Generation: Drive local revenue generation by ensuring local management team is actively soliciting sponsorship deals, maximizing short-term leasing opportunities and optimizing other income streams (e.g., parking, temporary storage, vending, etc.).
• External Communications: Serve as the center’s primary spokesperson with media outlets, tenants, customers and local officials.  Leverage and optimize external relationships for the benefit of the center.
• Administration: Serve as a role model of the company values.  Ensure that all team members’ actions are consistent with all policies, procedures, audit, and record retention standards.
• Crisis Management: Lead local efforts in managing all local crisis situations, including establishing a remediation plan consistent with Company policies and procedures, engaging the right authorities and resources and communicating plans and updates to the corporate office.
• Responsible for supporting the General Manager in achieving the overall results and performance of the property.
• Provides leadership to all staff at the center that drives a team to accomplish their goal.
• High level decision making, often serving as the final word on an issue or a crisis situation at the center level.
• Other duties as assigned.

The ideal candidate will have…

• Minimum of 4 to 8 years of experience in an operations management or similar role
• Retail or property management experience is preferred
• Operational background, with general knowledge of building systems (HVAC, electrical, plumbing, landscaping, phone/data, and fire protection)
• Computer experience in Word, Excel
• Ability to multi-task
• Strong communications skills, written and verbal
• Financial acumen with an ability to develop, manage and forecast expense budgets
• Strong interpersonal skills
• Strong organizational and project management skills
• Must be able to work under short-term deadlines
• Must be able to work nights and weekends, as required

Essential Physical Requirements/Working Environment.

• Ability to use a computer for long periods of time
• Ability to handle documents and files
• Ability to work well with others
• Must be able to work under short-term deadlines and work under stress
• Must be able to occasionally lift up to 10 pounds
• Good physical mobility required to move about the Center (including climbing, lifting, bending, kneeling, etc.)
• Must be able to work nights and weekends, as required
• Must be able to travel occasionally, as required
• Audio and visual acuity is required

Our employees thrive with a rewarding work environment, competitive pay, and outstanding benefits!