What are the responsibilities and job description for the HelpDesk Team Member position at Tauck?
Job Summary:
We are seeking a Technology Intern to join our HelpDesk team. This role involves working closely with internal users to resolve technical issues and provide support with computer systems.
- Main Responsibilities:
- Imaging desktop and laptop computers for deployment.
- Configuring newly imaged computers with required software and security settings.
- Testing returned or old computer equipment for operational status.
- Installing new computer equipment at employees' desks.
- Mailing newly configured equipment to remote users.
- Providing technical support via phone and in-person.
Requirements:
- A basic understanding of computer imaging and security configurations.
- Strong communication and organizational skills.
- A willingness to learn and adapt to a fast-paced work environment.
- A proactive and enthusiastic attitude.
