What are the responsibilities and job description for the IT Support Assistant position at Tauck?
Job Description:
As a member of the Tauck HelpDesk team, you will play a crucial role in supporting internal users with their technology needs. Your key responsibilities will include:
- Preparing computers for deployment by imaging desktop and laptop systems.
- Configuring newly imaged computers with the necessary software and security settings.
- Testing returned or old computer equipment to verify operational status and update inventory records.
- Installing new computer equipment at employees' desks to ensure a seamless setup.
- Mailing newly configured equipment to remote users, ensuring timely delivery and setup.
- Providing technical support to users both onsite and remotely via phone.
Key Skills and Qualifications:
- A passion for technology and problem-solving.
- Basic knowledge of computer imaging, software installation, and security configurations (training provided).
- Strong troubleshooting skills and attention to detail.
- The ability to communicate technical information clearly to non-technical users.
- Organizational skills to track inventory and equipment deployments.
Preferred Skills and Interests:
- An interest in travel and the travel industry.
- A quick learner with the ability to multitask.
- Flexibility with assigned tasks and adaptability to changes in a fast-paced work environment.
- A proactive and enthusiastic attitude.
