What are the responsibilities and job description for the Journey Preparation Team Assistant position at Tauck?
Job Description
POSITION SUMMARY : This position is responsible for the collection, validation and transmission of guests' pre and post trip details including (but not limited to) flight, hotel reservations (both pre and / or post) and passport information. This position requires knowledge in our partnership with Visa Central as well as transportation suppliers. This position supports the department for effective timely input and resolution to ensure retention and the increased propensity to travel.
Seasonal Position from mid-March to October, Full Time (M-F, 9-5pm)
KEY RESPONSIBILITIES :
- Supports and provides daily oversight of pre-trip readiness of all guests through collection and validation of required information to ensure guest's needs are serviced in timely, accurate manner
- Receive, research, and respond to guest and travel advisor inquiries that impact the tour experience
- Resolve pre-tour issues that may require evaluation and proper company response
- Answer departmental phone calls, mail and emails and respond to or route appropriately while meeting company define success metrics
- Knowledge of our partnership with Visa Central as well as transportation suppliers
- Implement and maintain processes and procedures related to the collection and distribution of key guest information required for tour participation.
- Build and maintain professional relationships with Tauck's external suppliers.
- Comfortable making daily outbound calls to collect missing information from guests and service bookings as needed.
- Communicate with guests and travel advisors in a professional manner while representing the Tauck brand.
- Work cross-departmentally with all departments to receive, action pertinent tour, and guest reservations' updates.
- Must perform other duties and responsibilities as required.
KNOWLEDGE / SKILL REQUIREMENTS :
About Us
Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations.
Visit Tauck website for more information about the company.
