What are the responsibilities and job description for the Runner position at Tavistock Restaurant Collection?
Description
JOE'S AMERICAN BAR & GRILL - WATERFRONT
Located just steps from Faneuil Hall, Joe’s American Bar & Grill offers the best views of Boston Harbor amidst some of the city’s most beloved landmarks. From our kitchen to your table, our meals are made from scratch and served with a smile, whether you dine al fresco on our patio or in the comfort of our dining room.
POSITION SUMMARY:
The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.
ESSENTIAL FUNCTIONS:
Essential Functions Statement(s)
- Maintain proper grooming and uniform standards.
- Ensures interior and exterior cleanliness of the restaurant.
- Observes guest’s body language to anticipate their needs to add to their exceptional experience.
- Ensures all aspects of food presentation are in accordance with company standards.
- Expeditiously delivers food from the kitchen to our guests.
- Obtains any items needed for our guests to ensure a great dining experience.
- Follows proper safety procedures and policies for food handling.
- Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
- Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
- Assists all team members with any additional items needed.
POSITION QUALIFICATIONS
Competency Statement(s)
- Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
- Communication – Listens to others and communicates in an effective manner
- Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
- Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving – Resolves difficult or complicated challenges
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: N/A
Certificates & Licenses: N/A
Other Requirements: N/A
