What are the responsibilities and job description for the Server position at Tavistock Restaurant Collection?
Description
Join Our Team at Joe's Waterfront in Boston!
Are you passionate about hospitality and looking for an exciting opportunity to showcase your skills? Joe's Waterfront, located in the heart of Boston, is seeking dedicated and enthusiastic individuals to join our team.
Benefits:
- Competitive wages
- Opportunities for career growth and development
- Fun and dynamic work environment
- Employee discounts on food and beverages
If you are passionate about hospitality and eager to join a dynamic team, we want to hear from you!
JOE'S AMERICAN BAR & GRILL - WATERFRONT
Located just steps from Faneuil Hall, Joe’s American Bar & Grill offers the best views of Boston Harbor amidst some of the city’s most beloved landmarks. From our kitchen to your table, our meals are made from scratch and served with a smile, whether you dine al fresco on our patio or in the comfort of our dining room.
POSITION SUMMARY
The Server is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
- Deliver genuine hospitality to and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
- Execute beverage tray service Answer guest questions regarding food and beverage offerings
- Adhere to all alcohol awareness procedures
- Handle guest complaints professionally and alert a manager immediately
- Process payments and handle cash professionally and accurately
- Communicate with managers and hosts regarding table availability and key table updates
- Follow up with guests about their meal and dining experience to ensure great guest satisfaction
- Maintain high level of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
POSITION QUALIFICATIONS
Competency Statement(s)
- Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
- Communication – Listens to others and communicates in an effective manner
- Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
- Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving – Resolves difficult or complicated challenges
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: Experience using a Point of Sale (POS) system
Certificates & Licenses: N/A
Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time
