What are the responsibilities and job description for the Customer Service Representative position at tawk.to?
Job Summary
We
are seeking a dedicated and enthusiastic Customer Service
Representative to join our team. The ideal candidate will possess strong
communication skills and a passion for providing exceptional customer
support. This role involves assisting customers with inquiries,
resolving issues, and ensuring a positive experience with our services. A
successful representative will be able to handle cash transactions,
manage outbound calls, and provide client services effectively.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle cash transactions accurately and efficiently while maintaining proper cash handling protocols.
- Assist in resolving customer complaints or issues by identifying the root cause and providing effective solutions.
- Conduct outbound calling to follow up on customer inquiries or promote new services.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
Experience
- Previous experience in customer support or client services is preferred.
- Strong phone etiquette with the ability to communicate clearly and professionally.
- Proficiency in English; multilingual skills are a plus.
- Familiarity with sales techniques and the ability to upsell products when appropriate.
- Comfortable using computerized systems for data entry and record keeping.
- Ability to work effectively both independently and as part of a team.
Take the First Step in Your Career as a Customer Service Representative!
If
you’re ready to jumpstart your future and grow with a company that
values your potential, we want to hear from you! Apply now and begin
your journey as a Customer Service Representative.
