What are the responsibilities and job description for the Data Entry Specialist position at TAX HUB ASTORIA?
Job Overview
We are seeking a Spanish speaking Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Must be fluent in Spanish. You will utilize your communication skills to address inquiries, resolve issues, and ensure a positive customer experience. This position requires proficiency in data entry and the ability to analyze customer needs effectively.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely manner.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Analyze customer issues and provide effective solutions.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Type efficiently while managing multiple tasks simultaneously.
- Support bilingual customers by providing assistance in both English and another language as needed.
Qualifications
- Previous experience in a call center or office environment is preferred.
- Strong data entry skills with attention to detail.
- Excellent verbal and written communication skills in English; bilingual abilities are a plus.
- Ability to analyze situations and communicate solutions effectively.
- Proficient in using computers and various software applications.
- A positive attitude with a commitment to providing outstanding customer support.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
Join us as we strive to deliver exceptional service and support to our valued customers!
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 30 per week
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Language:
- SPANISH (Required)
Ability to Commute:
- Astoria, NY 11102 (Required)
Ability to Relocate:
- Astoria, NY 11102: Relocate before starting work (Required)
Work Location: In person
Salary : $16