What are the responsibilities and job description for the Billing Assistant position at Tax Network USA INC?
Tax Network USA is a full service tax resolution firm that can handle almost any IRS and State tax issue. Our team is always ready to provide clients with answers who’ve been impacted by unfiled tax returns, audits, wage garnishments, bank levies, liens, asset seizures and other challenges.
Our mission is to provide a high quality, personalized customer service experience through the tax resolution process. We provide our clients with peace of mind by alleviating them of the burden of dealing with IRS & State Tax authorities all while saving significant time, money, and frustration in the process.
Job Summary:The Billing Assistant supports the Billing Department by processing client payments, following up on outstanding balances, and assisting with daily billing tasks. This role involves communicating with clients regarding payment issues and helping to maintain accurate financial records.
Key Responsibilities:
- Process client payments accurately and in a timely manner.
- Contact clients with past due balances by phone or email to request payment.
- Answer client questions regarding billing, payment plans, or account balances.
- Record payment activity and update internal systems.
- Work with the Billing Manager to resolve payment discrepancies or client concerns.
- Support daily and weekly billing operations as needed.
Qualifications:
- 1 year of experience in billing, collections, or administrative support preferred.
- Strong communication skills, especially over the phone.
- Detail-oriented with good organizational habits.
- Comfortable using computer systems and working with numbers.
Essential Job Requirements:
- Ability to remain in a stationary position (sitting or standing) for extended periods.
- Ability to operate a computer and standard office equipment on a daily basis.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Ability to interact professionally with clients over the phone and by email.
- Must be able to occasionally lift or move office materials up to 10 pounds.
- Ability to follow verbal and written instructions, manage time effectively, and prioritize tasks.
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Billing / Accounts Receivable: 1 year (Preferred)
Ability to Commute:
- Encino, CA 91436 (Required)
Ability to Relocate:
- Encino, CA 91436: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $24
