What are the responsibilities and job description for the IT Associate position at Tax Relief Advocates?
Are you passionate about technology and eager to kick-start your career in IT? We’re looking for an IT Associate to join our growing team. This entry-level role offers hands-on experience in a dynamic IT environment where you’ll have the opportunity to learn from senior IT professionals and help keep our tech running smoothly.
As an IT Associate, you will assist with setting up and maintaining computer systems, providing first-line technical support to end-users, and ensuring our network stays up and running. If you're ready to learn, grow, and be part of a collaborative team, we want to hear from you!
Key Responsibilities:
- Assist in setting up and configuring computers, peripherals, and network devices.
- Provide first-level support to users experiencing technical issues with hardware and software.
- Troubleshoot network problems (printers, servers, internet connectivity).
- Maintain and update user accounts, passwords, and permissions.
- Help monitor and manage IT assets, keeping everything organized.
- Collaborate with senior IT staff to solve complex problems and learn along the way.
- Track and document issues and solutions in a ticketing system.
What We’re Looking For:
- High School diploma or equivalent.
- Proficiency with Windows and macOS installation, configuration, and troubleshooting.
- Familiarity with Microsoft Office Suite, Google Workspace, and other commonly used software.
- Basic understanding of networks (LAN, WAN, VLAN), IP addressing, and Wi-Fi troubleshooting.
- Previous experience in providing help desk support (phone, email, in-person) is a plus.
- Comfortable using ITSM tools like Jira, Zendesk, or FreshDesk to track issues.
- Strong communication skills and the ability to explain technical issues in simple terms.
Skills and Traits That Will Make You Stand Out:
- Self-motivated with a strong desire to learn and grow.
- Customer-oriented with excellent problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- A friendly and professional attitude, both in person and over the phone.
Physical Requirements:
- Ability to lift and carry materials up to 25 pounds.
- Mobility to move between work areas and perform office tasks.
Why Work With Us?
- Hands-on experience in a growing IT department.
- Opportunity to learn from experienced IT professionals.
- Collaborative and supportive work environment.
- Growth potential in IT and beyond!
Ready to Get Started? If you're ready to launch your IT career and be part of a great team, apply today!
Position Type: Full time, 40 hours per week
Compensation: $21.00 per hour
Location: Irvine, CA onsite required
Salary : $21
