What are the responsibilities and job description for the Quality Assurance/Audit Specialist position at Taxing Authority Consulting Services P.C.?
Taxing Authority Consulting Services, P.C. is a Virginia law firm with a focus in its practice to serve only government entities in managing accounts receivable, tax assessments, and the general revenue cycle. Our firm’s extensive experience in collection, bankruptcy, and assessment matters offers our clients full-service representation related to their receivables.
The Collections Department at Taxing Authority Consulting Services P.C. is looking for an experienced, detail-oriented, and motivated individual to join our team! The QA Specialist will be responsible for aiding the leadership in ensuring that the collection team is delivering a quality customer experience to our clients/taxpayers with accurate information.
Responsibilities:
- Evaluate, document, and provide feedback on how the Collections Team interacts with customers/clients by monitoring, reviewing and auditing calls, worklist, emails and chats.
- Create detailed monthly reporting for scorecard/agent progress.
- Coordinate and participate in calibration sessions with leadership.
- Make recommendations for improvement / training classes.
- Ensure that standards and processes are followed and observed by all team members.
- Perform additional tasks as assigned.
Knowledge, Skills, and Abilities:
- High school diploma / GED required.
- Bilingual a plus but not required (English and Spanish).
- Good communication skills, both verbal and written.
- Ability to manage time and tasks to meet established deadlines.
- Strong computer skills.
- Strong attention to detail.
- Strong interpersonal skills.
- Previous experience in quality assurance or similar role.
- Excellent data collection and analysis skills.
- Working knowledge of tools, methods and concepts of quality assurance.
- Solid knowledge of relevant regulatory standards.
- Ability to work independently and as part of a team.
- Good Attendance.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20
