Tax Preparation Coordinator

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

ABOUT THE ROLE:

The Tax Preparation Case Manager is responsible for gathering all necessary documents to reach the best resolution possible and providing exceptional service throughout the client journey. They will attentively manage a set of clients and ensure their cases are moving effectively through every stage of the process and communicate with clients with updates and other with significant milestones. Cases assigned will be primarily streamline resolutions though more complex cases such as offer-in-compromise may be assigned for training and development purposes.

WHAT YOU’LL DO:

• Conduct document collection with every new client, review case information including but not limited to client’s income, expenses, and assets to identify all necessary documents required for tax preparation of any unfiled years as well as documents needed to submit their resolution package to the IRS.
• Manage a pipeline of cases, set task reminders, schedule and conduct appointment calls and maintain frequent communication with clients via email and SMS to continuously progress cases forward.
• Properly document all calls, communications, and case status changes using the company CRM.
• Provide clients with constant updates of their cases using a transparent, open, and helpful tone to ensure high levels of satisfaction and proactively minimize confusion and complaints.
• Handle legal, confidential IRS documents such as IRS Transcripts and Notices with the ability to navigate and understand pertinent details reflected on documents.
• Work effectively with other departments such as Client Care, Tax Preparation, Resolution and Sales to provide exceptional customer service.
• Continuously research and develop strategies to defend the taxpayers’ positions while ensuring collection enforcement to protect the client from any liens or levies.
• Ensure cases are maintained in accordance with company operating procedures.
• Perform other essential job functions as required or assigned.
• Manage a high volume of inbound client calls.
• Manage a calendar to ensure appointments are kept and timely.

WHAT YOU’LL NEED TO HAVE:

• Proficient with TalkDesk or other cloud-based automated phone software.
• Proficient in Microsoft Office Suites, Excel, Google Gmail, Calendly and internal communication software.
• Demonstrated ability in high volume pipeline management
• Excellent written and verbal communication
• Excellent customer services and call handling skills
• Excellent attention to detail
• Ability to prioritize, multi-task and manage time effectively
• Ability to remain focused and productive within a fast-paced environment while maintaining a strong work ethic
• Willingness to work in a high-energy, quickly changing, and demanding environment.
• High school diploma or general education degree (GED); or two years related experience and/or equivalent combination of education and experience.
• We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; we consider all qualified candidates.

HOW YOUR WORK WILL BE REWARDED:

At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals.

• Base pay: $20.00 - $22.00 per hour (full-time, 40 hours per week)
• Commission: Average monthly bonus potential of $800 - $1,200

Your success is in your hands - our top performers consistently earn even more! If you’re looking for a role where your effort directly translates to higher earnings, this is the place for you. Join us and rise with a team that values and rewards excellence!

WHAT WE OFFER:

• Medical, Dental, and Vision Insurance after 60 days
• Paid Time Off (Vacation, Sick, Holidays)
• Wellness Days
• 401(k) retirement plan
• Professional Development Program
• Access to on-site gym and gaming lounge
• Quarterly company outings
• Catered meals every Friday

WHY JOIN TAXRISE?

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions.

We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.