HelpDesk Engineer

HelpDesk Engineer

This position is based in the Augusta Ga office only.

Who we are:

TaxSlayer makes life simpler and less stressful for millions of Americans with exceptional, easy-to-use technology. Trusted for over 50 years, TaxSlayer saves time and money for individual customers, business owners, and tax professionals by offering tax preparation software, support, and tools. Our employees are among the brightest, most talented group of innovators who collaborate in a relentless effort to improve our products and exceed customer expectations. We boldly celebrate our progress and the amazing accomplishments of our team.

Are you a TaxSlayer?

Role Overview

TaxSlayer is looking for a talented professional to join our IT Division as a Helpdesk Engineer. This position is responsible for handling Tier-1 level help desk issues for our company employees (the customers) and systems. Ensuring customer satisfaction and solving issues in an efficient and pleasant manner are essential for this position. The Help Desk Engineer is a key contributor in the success of managing our IT environment. This is achieved by quickly resolving open incident requests submitted by employees or by continuously monitoring alerts generated by our tools and resolving issues before our customers are aware.

Knowledge, Skills, and/or Abilities Required

To successfully perform the requirements for this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work on multiple priorities and/or projects simultaneously
• Excellent listening and communications skills, both verbal and written
• Strong customer relationship skills
• Organized, detail oriented and self-motivated
• Ability to provide and maintain detailed documentation on each job
• Strong computer skills and the ability to effectively communicate and write clearly through e-mail
• Must be comfortable and have excellent knowledge of Windows desktop systems (Mac also a plus)
• Advanced knowledge of all Microsoft Workstation Operating Systems and Applications including Microsoft Office
• Ability to take ownership of an incident and remain in contact with the client thru completion
• Problem-solving abilities and ability to meet reasonable deadlines
• Ability to build positive and collaborative relationships
• Willingness to develop professionally
• Must be currently authorized to work in the United States on a full-time basis.

Educational/Vocational/Previous Experience Recommendations

The following experience is required:

• 2 years experience in desktop computer support
• 2 years experience with a ticketing system
• 2 years experience managing email systems

The following education/experience are preferred:

• A Certification
• NET Certification
• Microsoft Certified Professional (MCP)
• Office 365
• Atlassian Jira

APPLY TODAY and be sure to opt in to text communication with our recruiting team!

What we offer:

At TaxSlayer we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

• We offer flexible remote and/or hybrid work options when possible, depending on the role.
• Exempt Salaried employees receive a generous PTO bank, in addition to Paid Holidays.
• Insurance: Medical, Dental, and Vision insurance offerings from Aetna and Guardian. Options for Employee Only, Employee Spouse/Domestic Partner, Employee Children, or Family.
• 401K with 150% match on up to 3% contribution
• Performance-based bonus and salary review process
• Other offerings: Wellness Program, Life Insurance for employee, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Education Assistance, company-paid parking, on-site fitness facility, company store, and unlimited free coffee.

Please note: As a federal contractor, we are responsible to ensure our employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise.

TaxSlayer provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.