Warehouse Supervisor

Overview

POSITION SUMMARY

The Warehouse Supervisor is responsible for overseeing the daily operations of the warehouse and supervises the  warehouse teams in Shipping, Case and Box, Putaway, PDD, Receiving, and TaylorWare. The Warehouse Supervisor assists the Warehouse Manager in the operations associated with the management, safety, layout and efficiency of the warehouse.  Additionally, the Warehouse Supervisor prioritizes workloads and assists in warehouse training, mentoring and direction in day-to-day responsibilities.

Department: Logistics

FLSA Status: Non-Exempt

Job Status:  Full Time

Work Schedule: Monday – Friday 7:30 AM – 4:00 PM

(Flexible schedule required to support night shift warehouse as needed)  

Warehouse Supervisor Salary Range: $25.90 - 31.03/hr

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s):

• Supervises warehouse personnel in daily activities.

• Assigns daily workload to department employees. 
• Gives direction and answers questions associated with stocking guitars and inventory control.

• Provides direction and support for the completion of the required departmental responsibilities.
• Ensures accurate and timely order fulfillment and inventory management.
• Assists Warehouse Manager with direction on warehouse operations including casing and boxing, inventory control, project delegation, etc.  
• Communicates effectively with warehouse personnel; explains tasks clearly and patiently and answer questions when necessary.
• Collaborates and communicates effectively with other departments (e.g., purchasing, production, logistics, customer service and sales) to align warehouse activities with business goals.
• Conducts regular inspections of warehouse equipment and facilities; ensure maintenance and safety standards are met.
• Approves timesheets of warehouse personnel.
• Trains, mentors, and evaluates warehouse staff performance; enforce company policies and procedures.

• Reviews performance of department employees and makes recommendations to the Warehouse Manager and Human Resources regarding pay increases, reprimands, terminations or other personnel matters. 

• Assists Warehouse Manager in establishing and maintaining “best practices” for the department.
• Communicates with Warehouse Manager on issues concerning warehouse procedures, personnel, etc.
• Communicates with a cross functional group of department leads and employees to ensure a seamless flow of information and materials.
• Ensures compliance with CTPAT, OSHA and other safety regulations.
• Ensures a clean and safe working environment.
• Ensures processes are properly documented and updated in standard work document form on BackStage Pass.
• Helps to determine, develop and monitor warehouse metrics and KPI’s to identify areas for improvement.
• Leads the Warehouse team 5S activities and drive continuous improvement initiatives.
• Contributes to decisions in selection of new employees, ensures proper orientation and training for newly hired employees.

• Helps cover any work that needs completed due to malfunction or absence. 

• Assists in all other duties assigned.

COMPETENCIES:

• Customer Focus - Knows who internal customers are. Identifies opportunities that benefit the customer (internal and external). Establishes and maintains effective relationships. Delivers products that meet customer expectations.
• Results Oriented - Works as a productive and cooperative member of a cohesive group. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results. Solution vs. problem oriented. Demonstrates ability to adjust when obstacles arise.
• Communicates Effectively - Communicates proactively and with purpose and professionally, in a concise and straightforward manner. Attentively listens to others. Communicates to those involved, especially if agreements cannot be kept.
• Accountability - Takes personal responsibility for decisions, behaviors, actions and failures, and commits to necessary corrective action. Able to admit limitations of knowledge, yet demonstrate a willingness to do what is needed to improve. Proactively seeks feedback without being defensive. Does what is right because it is the right thing to do. Leaves personal circumstances outside of work in order to remain engaged in the task at hand.  Maintains a positive attitude despite adversity.
• Reliability - Demonstrates reliable and predictable attendance and punctuality.
• Team Oriented - Ability to get along with others and to work well in a team environment.
• Collaborates - Building relationships and working cohesively with others to meet common goals and objectives. 
• Instills Trust - Gains confidence and trust of others through honesty, integrity, and authenticity.
• Team Oriented - Ability to get along with others and to work well in a team environment. 

• Mathematic Skills - Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. 
• Department Technical Aptitude - Knowledge of areas processes, procedures, and machinery.
• Technical Aptitude - Skill of achieving accurate counts in various product units
• Technical Aptitude - Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Technical Aptitude - Skill of achieving accurate counts in various product units. 

Qualifications

POSITION QUALIFICATIONS

Education & Experience:  High School Graduate or General Education Degree (GED): Required.

3-5 years of Warehouse supervision and warehouse operations experience. Proven track record of leading and supervising warehouse teams to meet productivity, quality, and safety goals. Extensive experience with warehouse operations including shipping, receiving, inventory control, and daily order picking. Strong working knowledge of ERP and WMS systems to streamline operations and improve accuracy. Proficient in tracking and analyzing KPIs to drive performance improvements.

Advanced Excel skills, including creating dynamic charts and reports to support decision-making

This role requires strong leadership skills, attention to detail, and the ability to thrive in a fast-paced environment.

Certifications & Licenses: Ability to qualify to drive a company vehicle. Must have a valid driver’s license. Must have a clean driving record for company insurance coverage. 

PHYSICAL REQUIREMENTS

Physical Demands

Lift/Carry

Stand

C (Constantly)

10 lbs or less

F (Frequently)

Walk

C (Constantly)

11 - 20 lbs

F (Frequently)

Sit

F (Frequently)

21 - 50 lbs

O (Occasionally)

Handling/Fingering

C (Constantly)

51 - 100 lbs

N (Not Applicable)

Reach Outward

F (Frequently)

Over 100 lbs

N (Not Applicable)

Reach Above Shoulder

F (Frequently)

Push/Pull

Climb

O (Occasionally)

12 lbs or less

F (Frequently)

Crawl

N (Not Applicable)

13-25 lbs

F (Frequently)

Squat or Kneel

O (Occasionally)

26-40 lbs

O (Occasionally)

Bend

O (Occasionally)

41 – 100 labs

O (Occasionally)

N (Not Applicable): Activity is not applicable to this occupation.

O (Occasionally):   Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently): Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly): Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements: Vision (Near)

WORK ENVIRONMENT

Working conditions are normal for a warehouse environment. Open warehouse area creates a non-temperature-controlled condition. The noise level in the work environment is usually moderate to loud.

This position description is not exhaustive of the duties that you may be required to perform.  Taylor Guitars reserves the right to revise this position description at any time and may require you to perform other duties as circumstances or conditions of its business, competitive considerations or work environment change.

Salary : $26 - $31