What are the responsibilities and job description for the Customer Service Operator position at Taylor Logistics Inc.?
Description:
Customer Service Operator (CSO)
Reports to: Warehouse Operations Manager
Reporting Staff: None
Alternate in Case of Absence: Warehouse Operations Manager / Other CSO's
Responsibilities:
· Processes day to day order entry from multiple customers
· Process the inbound/outbound paperwork
· Verify all billing charges per assigned accounts
· Assist Warehouse Associates with inventory compliance during the order fulfillment
· Maintain direct contact with Depositor/Bailor Suppliers
· Knowledge of CAPA System and manages Customer Complaints & Quality
· Report Food Safety and Quality issues problems to the appropriate person when identified.
Requirements:
