What are the responsibilities and job description for the Customer Service Representative - Sacramento position at Taylor Metal Products?
Taylor Metal Products is a leading manufacturer of high end steel roofing and siding products. We have been in business for over 35 years and continue to grow each year. We always hold true to our motto, Quality Products, Exceptional Service. We are seeking a Customer Service Representative to join our team. Customer Service Representatives are responsible for providing exemplary customer service experience for customers CSRs are also responsible for ensuring that customers receive products that meet their quality and application expectations.
Essential Functions:
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Recommend products to customers, based on customers' needs and interests.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Prepare drawings, estimates, and bids that meet specific customer needs.
- Resolve or clarify any errors and/or discrepancies with appropriate departments
- Demonstrate extensive product knowledge
- Support assigned Outside Sales Representatives
- Follow established administrative and clerical procedures
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures
Benefits:
- Medical, Dental, and Vision insurance
- Employer matching 401k
- Paid Vacation Time
- Paid Sick Time
- Paid Holidays
Taylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran status, or any other unlawful factor and complies with all applicable laws including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).
All external services required will be sought out by Taylor Metal Products
- Principals only Recruiters, please do not contact Taylor Metal Products for services.
- No solicitations Do NOT contact us with unsolicited services or offers
Qualifications:
- High school degree or equivalent preferred
- 1 yr. Sales Support exp. required
- Intermediate computer skills
- Construction Industry related exp. preferred
