What are the responsibilities and job description for the Service Coordinator position at Taylor Northeast?
Taylor Northeast, Inc., is one of the mid-Atlantic’s leading material handling equipment dealerships representing over a dozen premier manufacturers of heavy mobile material handling equipment. Taylor Northeast is a proud member of the H&K Equipment Group of companies which specializes in the selling, leasing, refurbishing, and servicing of industrial equipment and mobile construction machinery including forklift trucks, container handlers, railcar movers, industrial floor sweepers and scrubbers, overhead cranes, and yard spotter trucks. We have 11 locations throughout Pittsburgh, New Castle, Baltimore, Philadelphia, Allentown, York, Syracuse and the New England market and we employ over 350 people.
We are currently seeking a Service Coordinator whose primary responsibility will be to assist in the management of the day-to-day operations of the service department at our Allentown, PA shop. Applicant should have experience in a service department, preferably with a background in forklift or heavy equipment repair and service.
RESPONSIBILITIES
- Provide technical advice and resolution of a wide range problems in a timely manner to customers on a wide range of material handling equipment
- Manage warranty claims with the OEMs
- Assist the service manager in managing road and shop mechanics and distribute necessary information in a timely and professional manner
- Work with sales and administrative personnel to ensure the customers’ needs are addressed correctly the first time
- Evaluate needs of each customer on an individual basis
- Continue education on new products and lines offered by the company by attending necessary training
- Evaluate the performance of technicians which includes identifying strengths and weaknesses and addressing those issues in a timely and professional manner
- Ability to clearly explain repair issues to customers with varying technical backgrounds
- Responsible for coordinating PM schedules for all customers
- Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost
SKILLS AND QUALIFICATIONS
- Customer service skills are paramount
- Strong technical background and aptitude preferably with heavy equipment such as forklift trucks, container handlers, railcar movers, floor sweepers and scrubbers.
- Experience working in a service department
- Strong communication skills
- Solid negotiating capabilities
- Strong technical capacity to quote repair/rebuild jobs
- Solid problem solving and trouble-shooting skills
- Proficient with Microsoft Word and Excel
- Results driven
BENEFITS
- Competitive salary which is commensurate upon experience
- 401(k) with company match
- Health insurance (majority paid for by the company)
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Flexible schedule
- Referral program
We are an equal opportunity employer.
LEARN MORE ABOUT US AT Taylor Northeast!
