Leasing Consultant

Position Classification Description

Position Title: Leasing Agent

FLSA: Non-Exempt

Supervisory responsibilities: None

Reports To: Leasing Administrator

The following statements are intended to describe in broad terms the general functions and responsibilities of the position. This is not an announcement of a position opening. The details below are not an exhaustive list of the specific duties and prerequisites of the position and are subject to modification. Employees must fulfill the performance standards of the position and comply with all policies, rules, and procedures set out in the Employee Handbook or otherwise communicated. Employees may be asked to cross-train with other job functions as needed to fulfill optimal operational needs.

Summary

Responsible for assisting in maintaining all aspects of property operations with a concentration on leasing, marketing, and resident relations. Acts as liaison for residents and offers excellent customer service to prospective residents as well as current residents. Ensures maximum occupancy through retention of existing residents, leasing currently available units, and pre-leasing upcoming units.

Essential Job Functions

· Fair Housing Certification or ability to earn certification within 90 days of hire

· Strong oral and written communication skills

· Ability to work a flexible schedule, including evenings and weekends

· Strong customer service and sales skills

· Ability to understand and accurately explain lease documents

· Thorough knowledge of community policies, rental rates, and property amenities

· Ability to maintain accurate resident and property files and ensure confidentiality

· Ability to qualify prospective residents accurately by covering all criteria

· Ability to establish and maintain rapport with residents and prospective residents

· Successfully pass a drug test

Duties and Responsibilities

Administrative

· Accept rental payments and immediately place in accounting drop

· Maintain current resident files

· Record and maintain daily inspections for the community

· Distribute any company-issued notices including newsletters and flyers

· Complete maintenance service requests and inform the maintenance team in a timely manner

· Follow up with residents on all maintenance service requests within one week

· Prior to a new move-in, ensure all the appropriate paperwork is accurately and filled out with signatures at needed

· Act as part of a team and fill in where needed

· Participate in training and continuing education to maintain compliance with new or existing laws

Leasing

· Receive all telephone calls and in-person visits for prospective and current residents

· Record all telephone and in-person visits on appropriate reports and file guest cards

· Tour the property with the prospective resident and communicate all features and benefits of the property

· Inspect models and communicate service needs to the Property Manager

· Ensure prospect fills out a complete application

· Secure a deposit in accordance with company procedures and Fair Housing requirements

· Ensure apartment is move-in ready by the agreed upon date

· Immediately follow-up with any prospects who do not make a move-in decision and attempt to close the sale or refer prospect to a sister property

· Maintain a professional appearance at all times

Resident Retention

· Orient new residents to the community

· Assist in monitoring, distributing, and following up on renewals

· Advise residents on referral concessions

· Plan, organize, and attend resident functions

Marketing

· Assist in placing, removing, and/or updating banners, balloons, flags, or other signage

· Participate in outreach marketing activities on a regular basis

· Conduct market surveys and shop competitive properties

Safety

· Report any unsafe conditions and follow all safety procedures to correct such conditions

· Comply with all local, state, and federal safety rules including all OSHA standards

Knowledge, Skills, and Abilities Required

· Ability to maintain established procedures and accuracy when filing paperwork and recording data for reports

· Ability to answer questions for residents and prospective residents regarding the community, rent, and policies

· Skill in closing a sale

· Knowledge of advertising effectiveness and ability to monitor marketing impact for the property

· Ability to effectively communicate with several different departments, management, residents, and prospective residents

· Ability to diffuse and resolve tense situations or upset customers

· Ability to smile and maintain a positive attitude while working with many different groups of people and customers

· Strong attention to detail, time management skills, and ability to handle multiple priorities at once

· Knowledge of industry ethical standards and ability to maintain confidentiality

· Ability to operate office equipment including copier, personal computer and telephone

· Proficient in Microsoft Office including Word and Outlook

· Ability to use company software (AppFolio)

Education and Experience

· High school diploma or GED

· Two years' experience in customer service

· One year experience in sales preferred

· Fair Housing certification within 90 days of hire

Conditions of Employment

· Employees in this position are at-will employees and subject to a 90-day probationary period

· Regular attendance is mandatory

Working Conditions and Physical Effort

· Ability to regularly walk the distance of the property

· Ability to climb staircases

· Ability to stand for long periods

· Some lifting: typically, 25lbs or less

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to commute/relocate:

• Albuquerque, NM 87120: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Every weekend
• Morning shift

Work Location: In person

Salary : $12 - $14