What are the responsibilities and job description for the Information Technology Specialist position at Taylor, Wellons, Politz & Duhe, LLC?
We are a multi-office law firm seeking a skilled Information Technology Specialist to join our New Orleans office. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role involves troubleshooting hardware and software issues, managing computer systems, and assisting users with various technical problems. The IT Specialist will play a crucial role in maintaining the efficiency and reliability of our technology services.
Duties
Duties
- Provide technical support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve problems related to Windows, Linux, and Mac OS operating systems.
- Manage IT infrastructure, including servers, workstations, and networking equipment.
- Perform regular maintenance on computer systems to ensure optimal performance.
- Document technical procedures and maintain an updated knowledge base.
- Provide help desk support by responding to user inquiries via phone, email, or in-person.
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance