What are the responsibilities and job description for the File Clerk/Office Assistant position at Tayne Law Group, P.C.?
Company Description:
Tayne Law Group, P.C. is a busy commercial litigation law firm located in Melville, NY. We focus mostly on business debt resolution servicing consumers as well with credit card debt and student loans.
Role Description:
We are seeking a professional, reliable individual for a full-time on-site role at our Melville, NY office. The file clerk will be responsible for maintaining client files, inputing client file information into our databases, assisting client success team with new client intakes and file management, as well as performing administrative duties, and taking a large volume of incoming calls.
This is an in-house position and remote work is not possible for this position.
Job duties include:
- Management of client files
- Entering client data into our 3 databases
- Assisting potential and new clients by answering their questions and providing them appropriate information about our services
- Developing strategies to improve our client intake and conversion process
- Assist the client success team with completing the potential clients onboarding process
- Sending out debtor authorizations to creditors for new client files
- Help to ensures that new clients have a positive experience.
Qualifications:
- Prior experience with client file management
- Familiarity with CRM databases
- Prior experience in sales or client management and onboarding a plus
- Excellent communication skills, well spoken, with the ability to present complex information in a clear and concise manner in writing and by phone
- Detail-oriented and able to accurately collect and record client information and respond accordingly
- Ability to work in a fast-paced environment and manage multiple tasks
- Team oriented
- Organized, focused and pleasant attitude
Experience:
- File Management: 1 year (Preferred)
- Client Relations: 2 years (Preferred)
- Spanish Speaking a plus
- Law Firm and financial service experience a plus
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Melville, NY 11747: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25