Program Assistant 2

Summary: Performs a wide variety of routine and general office support and customer service
activities within assigned department or division. Performs functions typically under the supervision of
or in support of other administrative positions.
Essential Duties and Responsibilities:
• Perform customer service and reception duties for the department; provide general and routine
information; direct callers and visitors to appropriate department or person; take written
messages.
• Open, sort, and file hardcopy or computer file documents and records; update general
information for further processing and maintenance of records; maintain alphabetical, index,
numerical, and cross-reference files and filing systems.
• Enter and retrieve data in simple spreadsheets and databases according to established
procedure; proof entered data; prepare simple reports and permits.
• Prepare packets of information including binding, stapling, and copying in accordance with
specific instruction, and distribute packets to appropriate persons including mass mailings.
• Maintain confidentiality of patient records and during patient interactions.
• Gather and document accurate and complete information during all patient interactions.
• Complete periodic reports, schedules, and correspondence to meet grant and program
requirements.
• Actively participate in Clinical Division workplan, quality improvement projects, and strategic
plan initiatives.
• Participate in division procedures reviews and updates.
• Operate routine office equipment to support operations of the department/division including
copiers, fax machines, telephone systems, and computers.
• Perform errands or other general assistance in support of a department/division and its
personnel.
• Simple arithmetic calculations including subtraction, addition, multiplication, and division.
• Routine software and business applications including, but not limited to, word processing,
spreadsheets, presentation software, and databases.
• English usage, spelling, grammar, and punctuation.
• Modern office practices and procedures.
• Communicate clearly and concisely, both verbally and in writing.

Read and comprehend department rules, regulations, policies, and standard operating
procedures.
• Provide professional customer service to clients and public.
• Follow written and verbal instructions.
• Assumes responsibility for professional development and job-related competencies. Utilizes
sound judgment in communications with individuals within and external to TCHD.
• Attends training and meetings as required. Serves as a member of various committees as
needed.
• Participates in emergency response drills, exercises, and actual events in an Incident Command
role. May be expected to respond to threats to the public's health, work hours outside regularly
assigned hours, and perform duties which are different than routine work responsibilities.
• Collaborates in the development of and contributes to individual, team, and TCHD-wide quality
improvement and evaluation activities.
• Assists in training new staff as assigned.
• Perform other duties as appropriate or necessary for performance of the job.
Supervisory Responsibilities:
This position has no supervisory responsibilities
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Special Requirements: Must abide by all Departmental Policies as presented in the Personnel Policy
Manual, any polices/procedures within the Department employed and all other duties as assigned.
• Must take courses for NIMS compliance: Levels- 100a, 200a & 700a
Education and/or Experience:
High School/GED Diploma
Entry level position -no experience required
Certificates, Licenses, Registrations:
Current driver's license
Current auto insurance
Knowledge:
• Knowledge of general office practices.
• Knowledge of filing and general record keeping with the ability to collect, alphabetize, code,
numerically rank, sort, and batch documents.
• Knowledge of the core functions and essential services of public health

Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write reports, business correspondence, and
procedure manuals. Ability to effectively present information and respond to questions from groups of
managers, media, clients, customers, and the general public.
Mathematical Skills:
Ability to apply concepts of basic algebra and geometry. The employee must possess the ability to add,
subtract, multiply and divide in all units of measure, using whole numbers, common fractions and
decimals.
Reasoning Ability:
The employee may need to apply common-sense understanding to carry out detailed written/oral
instructions. The employee may need to deal with problems involving work flow delays and still meet
high standard of accuracy. The employee must possess the ability to manage time and maintain
effective organizational levels for the position. The employee may need to make sound decisions in
routine situations without supervision. The employee must be able to recognize when a situation
should involve supervisory input/action and act upon that need.
Hardware and Software Skills:
The position requires the ability to use a telephone, personal computer and Internet web browser and
office productivity software. In using a personal computer, the position requires the knowledge of
computers, computer software and printers to include how to turn on/off, open, use and close Internet,
word processing, spreadsheet, presentation, calendar, email and Internet software; or connect to a
server and an Internet service provider; function of the keys, screens and commands of software; and
routine maintenance (ink or toner cartridges, paper) as needed to perform tasks such as import/export
files, enter information, and produce and print reports.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of
this job, the employee is regularly required to talk or hear. The employee is frequently required to use
hands to finger, handle or feel. The employee is occasionally required to stand; walk; sit; reach with
hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those and employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. While performing the
duties of this job, the employee is occasionally exposed to risk of electric shock. The noise level in the
work environment is usually moderate.
Work environment characteristics described herein are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions.
The employee may work indoors in an office setting. The employee may work outdoors and require the
ability to climb stairs or traverse varying types of terrain. The employee may need the ability to work
productively in an environment where noise levels could be distractive at times. The employee may
need the ability to work with a high level of accuracy with frequent interruptions. The employee will
need to work in a professional manner with fellow employees and members of the public. The
employee will need to work within teams or workgroups on Department related focuses/projects.
Form Created:
Form Updated: 10/22/13 Ev
Job Description Updated: 1/29/2014 kjb, 08/2022 akp

This position is contingent upon background check.

Salary : $19 - $19