What are the responsibilities and job description for the Field Training Specialist position at Taziki's Cafe?
Candidates from or willing to relocate to the following cities will be considered : Atlanta, Birmingham, Huntsville, Nashville, Raleigh, Richmond
PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey :
As a Field Training Specialist, your mission is to ensure that Best In Class training is taking place in your assigned stores so that every employee has the opportunity to flourish. You accomplish this by establishing and supporting Certified Training Stores in partnership with the local Supervisor that provide a consistent, top quality Manager in Training (MIT) Program. You also accomplish this by developing certified position trainers in each unit who deliver consistent and validated learning experiences aligned with published training materials and processes. You are responsible for the success of the Train the Trainer program in your stores, ensuring that every trainer is certified by you and prepared for their teaching responsibilities. You use the Teaching vs. Telling Mindset at all times as the foundation of effective training experiences. You will deliver Periodic and Quarterly reports that demonstrate that training programs are being completed, validated, and documented for all roles. To be successful in this role, you must be passionate about teaching and upholding the details of Taziki’s Training and be able to communicate effectively and professionally to store managers, hourly employees, area supervisors / operators, and the corporate team.
YOUR RESPONSIBILITIES
Certified Trainer Development
Recruit, interview, and select position trainers in each assigned unit from existing staff following trainer criteria guidelines
Personally conduct all Train the Trainer programs in each assigned unit to produce prepared and certified position trainers
Provide 1-to-1 coaching and accountability to each certified position trainer to deliver validated training results required for each trainee
Be an advocate and example for the Quest training platform as part of daily Taziki’s employee life
Deliver clear and effective communication to the Field Training Department, General Managers, and Area Supervisors with valuable Periodic progress reports on the results and action plans for each assigned unit
Track food safety certifications and proctor necessary exams for each assigned unit and report results to the Field Training Manager
Collaborate with the Operations team on 30 / 60 / 90 post-opening training handoff for assigned new units
Identify and develop Senior Trainers from the certified trainer pool for growth opportunities like NSOs and other assignments
Training Stores and MIT Program
Work with assigned Certified Training Stores when there are enrolled MITs to ensure management training validation and conduct MIT progress reviews
Execute weekly face-to-face touchpoints with all MITs during their program to measure progress
Validate MIT graduation readiness and conduct Certifying Evaluations
Communicate MIT progress and documented completions to the Field Training Department
Provide ongoing development and coaching of traning standards at Certified Training Store for managers and crew
Other
Personally conduct all New Hire Welcome & Orientation sessions on a weekly basis as hiring volume of hourly roles demands
Provide training support both in and out of market as needed, such as New Store Openings, Manager / Operator Training, and special training programs
Build strong relationships with General Managers and Area Supervisors based on candor, trust, and results to promote confidence and investment in Training
Continuously develop and improve operational effectiveness, guest satisfaction, sales and profitability through training processes
Attend and contribute to Field Training meeting and development sessions for continued individual and team growth
YOUR RESULTS
Certified Position Trainers in every unit who have successfully completed the Train the Trainer program
Consistent use of Quest Paths and Trainer Manuals in all units
Validated and documented training completion of every new hire
Periodic reports on training progress and action plans for each unit
Contribution to Learning & Development team by assisting with the creation of training resources
YOUR WORK CONDITIONS / HOURS
Monday-Friday : 40-50 hours weekly of moderate physical activity
Will require occasional nights, weekends, and / or holidays for training events such as New Store Openings
In-market daily travel is necessary for this position
Occasional out of market travel is necessary for RSC meetings, NSOs and other training needs (estimated 15-20% annually)
YOUR TALENTS / QUALIFICATIONS
You have a naturally persuasive personality and are good at communicating, demonstrating, and instructing. You are energetic and enjoy a variety of tasks in your workday. You prefer to work within structure and expectation, but can grow comfortable with responsibility for future big-picture goals. You like to work with others and prefer to create consensus among others to move forward.
Knowledge, Skills and Abilities
Ability to consistently train and motivate others to top performance with accountability
Excellent listening, verbal and written communication skills
Strong time management and organization skills
Active participant in their own personal development
Strong work ethic with the ability to thrive in a fast-paced environment and remain calm under pressure
Excellent leadership and guest service skills
Sound decision making and problem solving skills
Adhere to all company policies and procedures
Professional attitude and respect for coworkers, establishment, and the brand
Enthusiastic about our people, our guests, and our food
EMBODY OUR CONNECTION VALUE - Caring and engaging
EMBODY OUR CHALLENGE VALUE - Passionate and urgent
EMBODY OUR FRESH VALUE - Intentional and innovative
EMBODY OUR DETAILS VALUE - Teachable and disciplined
EMBODY OUR COLLABORATION VALUE - Responsible and respectful
Qualifications
NOTE : Candidates with strong restaurant training experience at the highest level but without Taziki's experience will be considered
Experience as a manager in a Certified Taziki's Training store strongly preferred, especially as a General Manager
Minimum of 2 years as a high performing Taziki's manager
Must successfully complete any additional MIT Training necessary to ensure full management training abilities
Conversational English skills (verbal and written) are required
Basic written and verbal Spanish skills are a plus
Strong knowledge of restaurant operations
Must be at least 21 years of age
No more than 2 jobs in the previous 5 years
Proficient knowledge of Google Suite and Excel programs
Must have and maintain a clear driving record including reliable transportation
Must obtain and maintain an accredited Food Manager food safety certification
Ability and willingness to travel
Physical / Mental Requirements
Position requires the ability to tolerate walking and standing during an entire shift. Requires reaching, bending, lifting, carrying, and must be able to lift a minimum of 40-pounds to chin level without injury, with or without reasonable accommodations. Work with speed and efficiency in high-pressure situations.
In addition to a competitive base salary range, this position participates a bonus program and other stipends.
