The Bourbon Steak Host / Hostess ensures that the guest arrival and seating occurs timely and efficiently. He / she sets the tone for the guest experience and greets the guests with a smile and in a friendly manner, using the guests name. The Host / Hostess also anticipate guests service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
Position Requirements
Professional demeanor appropriate for a luxury environment.
Experience working in a luxury restaurant is a plus.
Previous food and beverage experience in a luxury hotel environment is a plus.
Basic computer knowledge (Micros or other POS systems).
Must have Open Table reservation system experience.
Must be of minimum legal age to serve alcohol according to state law.
Responsibilities
Greet and acknowledge each guest promptly (using names) with hotel greeting standard
Knowledge of hotel layout, restaurant station breakdowns and table numbers.
Escort all guests to their table and introduce their server.
Answer telephone using hotel / restaurant standards.
Perform side work assigned by management.
Know and implement standards / procedures of service for guest.
Communicate with guests, other employees, or departments to ensure guest needs are met.
Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
Ensure place settings are appropriate and each guest has the necessary items for the standard place setting.
Maintain cleanliness and condition of the work area.
Report guest concerns to Restaurant Management.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Perform any other reasonable duties as required by management.
Education
High school diploma or GED.
Skills and Abilities
Ability to communicate in the English language. Second language is a plus.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage / handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
Must be able to work in a fast paced environment.
Must be physically fit in order to lift, pull and push items up to 50 pounds.
Also requires standing / walking / reaching and bending throughout shift.
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