The In Room Dining Order Taker is primarily responsible for providing prompt and courteous service. He / she will have knowledge of our room service menu offerings in order to provide guests a luxury quality in-room meal or beverage experience in a hotel environment where attention to detail is key. The In Room Dining Order Taker will ensure the timeliness and enjoyment of every meal.
Position Requirements
Professional demeanor appropriate for a luxury environment.
Previous food and beverage experience in a hotel environment preferred.
Knowledge of Micros or other Point of Sale (POS) systems.
Must be of minimum legal age to serve alcohol according to state law.
Food handling certificate & TIPS (Training for Intervention Procedures) certificate an asset.
Knowledge of food and wine an asset.
Able to work under pressure in a fast paced environment.
Effective at listening, understanding, and clarifying the concerns and issues raised by guests.
Responsibilities
Answer telephones using appropriate etiquette.
Take all guests room service orders and communicate them to the servers.
Answer questions on menu selections, and check with kitchen Associates.
Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique).
Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Know ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
Record transaction in POS system at time of order.
Complete closing reports and process all payment methods.
Ensure proper details about the order and pricing / delivery times are communicated to the Kitchen and servers according to hotel standards.
Follow all safety and sanitation policies when handling food and beverage.
Know layout of room service area / hotel and location of all equipment and supplies.
Maintain cleanliness and condition of the work areas and equipment.
Ensure service trays are up to JW Marriott Turnberry Miami Resort & Spa before presenting it to a guest.
Assist in setting up hotel amenities.
Perform any other reasonable duties as required by management.
Education
High school diploma or GED.
Skills and Abilities
Able to communicate in the English language. Second language is a plus.
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage / handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
Able to work in a fast paced environment.
Physically fit in order to lift, pull and push items up to 50 pounds.
Also requires standing / walking / reaching and bending throughout shift.
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