What are the responsibilities and job description for the IT Help Desk Technician position at TBF Enterprises/Jupiter Warranty Management?
TBF/Jupiter Warranty Management is a professional automotive warranty administration services company. We provide excellent OEM warranty services solutions for Auto Dealers. We are committed to fostering a collaborative and supportive environment where our employees can thrive and grow.
Job Description: We are seeking a dedicated Helpdesk Support Technician to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network related Issues. This role requires excellent problem-solving skills, a customer-service mindset, Auto Dealership IT experience, and a passion for technology
Key Responsibilities:
- Respond to user inquiries, providing technical support and troubleshooting for hardware, software, and network-related issues.
- Create, manage, and resolve service tickets in the IT ticketing system
- Provide remote support to users in satellite offices or work-from-home employees using remote access tools
- Perform account management tasks such as creating, modifying, and disabling user accounts in O365 Admin, Azure, and other relevant systems
- Support password resets, multi-factor authentication (MFA), and access requests
- Install, modify, and repair computer hardware and software.
- Identify and escalate complex issues to appropriate internal teams.
- Document and maintain accurate records of user issues and resolutions.
- Provide training and support to users on various software applications and systems.
- Assist in the creation of technical documentation, user guides, and FAQs for common support issues
- Collaborate with other IT team members to improve processes and enhance user experience.
Qualifications:
- Associate’s degree in computer science, Information Technology, (or equivalent work experience of 2-3 years).
- MUST HAVE Experience with automotive dealership IT systems and DMS applications.
- Strong understanding of computer systems, mobile devices, MFA solutions, Network fundamentals, VPN applications, Email Security, Office 365, including Exchange, Teams, SharePoint, and Azure
- Excellent problem-solving and communication skills.
- Customer-oriented with a friendly, professional demeanor.
- Ability to work independently and in a team environment.
- Knowledge of network protocols and remote troubleshooting tools.
- Health Care Plan (Medical, Dental & Vision) After 90 days
- Work From Home