What are the responsibilities and job description for the Customer Care Specialist position at TBG | The Bachrach Group?
Global transportation company is looking for customer service representatives to join their team. The role will involve providing information and services to rental car customers for any tolls or violation incurred during the rental period. The successful candidate will be passionate about providing world-class service, ready to take on challenges, and have a positive attitude.
Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met. You will need to provide excellent service that will result in a one call resolution.
This is an excellent opportunity to grow a career with a well-established company that has ample room for growth!
Hours: 9-5:30 M-F
Pay Rate: $20/hr
Responsibilities:
- Provide customers with resolution/ education on products and services
- Process payments
- Deliver accurate information while navigating through multiple computer applications
- Document customer interactions in a clear and concise manner
Qualifications:
- High school diploma or GED
- Proficiency with Microsoft Office and Outlook
- Strong interpersonal and typing skills
- Bilingual in Spanish a plus
- Be consistently reliable and dependable
Salary : $20
