What are the responsibilities and job description for the Digital Sales and Support Expert position at TBG | The Bachrach Group?
About the Position
We are looking for a talented and driven Digital Sales and Support Expert to join our team at TBG | The Bachrach Group. As a key member of our team, you will be responsible for:
- Providing top-notch customer service through inbound and outbound calls, emails, live chat, and other online platforms.
- Assisting customers with online purchases and offering tailored product recommendations.
- Managing post-sale interactions, including order tracking, returns, exchanges, and ongoing product support.
- Collaborating with the marketing team to drive online sales through seasonal campaigns, special promotions, and email marketing efforts.
Requirements:
- A high school diploma or equivalent is required; a college degree is preferred.
- Prior experience in sales, account management, or e-commerce is highly desirable.
- Excellent communication skills and a customer-centric approach are essential.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM platforms (Salesforce, HubSpot, etc.) are necessary.
