What are the responsibilities and job description for the Sales and Customer Service Representative position at TBG | The Bachrach Group?
Job Description
The Sales and Customer Service Representative role at TBG | The Bachrach Group is a dynamic opportunity for a proactive and customer-oriented individual. Key responsibilities include:
- Providing exceptional customer service through inbound and outbound calls, emails, live chat, and other online platforms.
- Assisting customers with online purchases and offering tailored product recommendations.
- Managing post-sale interactions, including order tracking, returns, exchanges, and ongoing product support.
- Collaborating with the marketing team to drive online sales through seasonal campaigns, special promotions, and email marketing efforts.
- Maintaining up-to-date product knowledge to provide customers with comprehensive information and assist them in making informed buying decisions.
Qualifications:
- A high school diploma or equivalent is required; a college degree is preferred.
- Prior experience in sales, account management, or e-commerce is highly desirable.
- Excellent communication skills and a customer-centric approach are essential.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM platforms (Salesforce, HubSpot, etc.) are necessary.
- The ability to quickly grasp new product knowledge and services is crucial.
