Front Desk Supervisor

TBHS Holdings Inc is seeking a highly motivated, customer-focused, and energetic Front Desk Supervisor to join our team! This full-time role (Monday–Friday) is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional patient experiences.

Key Responsibilities:

• Directly supervise front desk staff, ensuring optimal staffing levels.
• Provide concierge-level service to all new patients.
• Develop and oversee work schedules and staffing patterns.
• Train, coach, and mentor front desk staff, fostering a positive and productive work environment.
• Conduct performance evaluations and assist with disciplinary actions as needed.
• Monitor service quality and facilitate staff development programs.
• Ensure compliance with office policies, procedures, and protocols.
• Manage time and attendance for assigned office staff.
• Coordinate and approve time-off requests.
• Assist with front desk tasks as needed to meet department goals.
• Handle and resolve complex patient, staff, and provider concerns.
• Manage provider schedules in EMR.
• Oversee office lunches, mail distribution, and monthly supply orders.
• Assist with planning office events.
• Provide coverage for other Office Supervisors as needed.
• Perform other duties as assigned by upper management.

Qualifications:

• Associate degree or 3 years of relevant experience in a supervisory role.
• Strong patient care and customer service skills.
• Excellent time management and multitasking abilities.
• Sharp attention to detail and strong problem-solving skills.
• Outstanding written and verbal communication skills.
• Highly organized with strong planning abilities.
• Proficient in Microsoft Office and EMR software.
• Spanish Bilingual required.

If you're a dynamic leader with a passion for patient care and team development, we'd love to hear from you!

Elevate Psychiatry is a new brand of healthcare, delivering the highest level of health with a focus on destigmatizing mental health, promoting accessibility to clinical care, and using cutting-edge technologies to make it all happen.

Elevate Psychiatry offers a generous benefits package.

Benefits include:

• Medical, Dental, and Vision insurance
• Flexible savings account (FSA)
• 401(k)
• Short-term and long-term disability insurance
• Life and accidental death and dismemberment insurance
• 20 days of guaranteed paid time off
• 10 observed national holidays.
• Pet Insurance
• Opportunities for growth in a fast-growing company

Highly rated company with progressive leadership who value diversity and inclusion.

Each employee at Elevate Psychiatry is valued for his or her contribution, and each employee plays a vital role in administering superlative care to our patients. We promote a team-based approach, which ensures that no one feels alone while solving a problem. Clear expectations and concise training make sure that no situation goes unresolved, and leadership is always available to ensure things go smoothly.

Job Type: Full-time

Pay: Up to $46,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Supplemental Pay:

• Bonus opportunities

Experience:

• Supervising: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Doral, FL 33166 (Required)

Work Location: In person

Salary : $46,600