What are the responsibilities and job description for the Front Desk Coordinator - Level II Fitness position at TBK Bank Sports Complex?

Job Description

Description : Overview :

We are looking for a highly motivated and organized Front Desk Coordinator to join our team. The successful candidate will be responsible for leading and supporting a dynamic front desk team. The ideal candidate will have previous experience leading service teams to success and has successfully served in a mentoring / coaching role in the industry or similar industry. This role requires a varied schedule, and dynamic individual who can coach, lead by example, and ensure the smooth execution of daily front desk operations through effective communication, problem-solving, and collaboration.

Key Responsibilities :

Coach and Educate Staff : Provide ongoing training, coaching, and development to improve performance and consistency in operations.
Communication and Team Liaison : Serve as a conduit for exceptional communication with regards to effectively communicating program information and changes to staff, and ensuring staff is promoting accurate information to members.
Operational Leadership : Work regular front desk shifts and lead by example, demonstrating excellent customer service, professionalism, and adherence to company standards.
SOP Development and Implementation : Assist in the creation, implementation, and maintenance of standard operating procedures (SOPs) for front desk operations to promote consistency and efficiency.
Meetings and Reporting : Conduct and participate in weekly meetings with your direct supervisor to review operations, staff performance, and any ongoing challenges or improvements.
Software Proficiency : Become an expert in navigating and utilizing our membership management software, Twin Oaks , to handle member accounts, transactions, and system updates efficiently.

Requirements :

Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

Proven leadership abilities with a focus on coaching and team development.

Self-sufficient and capable of taking initiative without close supervision.

Excellent problem-solving skills with the ability to handle and resolve conflicts professionally and constructively.

Ability to develop and maintain a positive team culture at the front desk.

Strong communication skills, both verbal and written, with the capacity to present ideas and implement assignments effectively.

Basic experience with social media posting and promotion to support marketing efforts for the gym.

Qualifications :

2-3 years of customer service experience required.

Experience working in a team-oriented environment required.

High school diploma or equivalent required; college degree preferred.

Experience in a similar role or a leadership position preferred.

Flexible availability to cover shifts as needed, including early mornings, late nights, and some weekends.

TBK Bank Sports Complex is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. TBK Bank Sports Complex also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.

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Front Desk Coordinator - Level II Fitness

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