What are the responsibilities and job description for the Front of House position at TBL Investments?
Position reports to Assistant Manager or General Manager
Tasks
Complete training program and pass tests
Come to work on time and prepared for your shift in proper uniform
Greet Guest and Follow Steps of Service (as outlined in training manual)
Present Check and Collect payment
Check identification to ensure that they meet minimum age requirements for consumption of alcoholic
beverages.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Fold napkins, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Assist with food running
Complete running side work and end of shift side work
Cash out with manager providing all necessary documents (credit card slips, house charges)
Requires :
Using hands to handle, control, or feel objects, tools or controls
Standing or walking for long periods of time (4-6 hours per shift)
Lifting / carrying up to 30 pounds
Repetitive movement
Contact with others (face to face or by telephone)
Face to face discussions with individuals or teams
Conflict resolution
Dealing with angry or discourteous people
Exposure to sounds or noise levels that are distracting or uncomfortable
Making decisions that impact the results of co-workers or guests or the company
Repeating the same physical activities or mental activities over and over
Exposure to minor burns, cuts
Work with others in a group or team, coordinating or leading others in accomplishing work activities
Making decisions that affect other people, the financial resources, and / or the image and reputation of the organization,
Responsibility for work outcomes and results, Includes responsibility for the health and safety of others
Job tasks are performed in close physical proximity to other people
Working indoors in environmentally controlled conditions
Working outdoors / patio where applicable
Work Activities
Handling and Moving Objects
Training and Teaching Others
Selling or Influencing Others
Establishing and Maintaining Interpersonal Relationships
Performing General Physical Activities
Communicating with Supervisors, Peers, or Subordinates
Interacting with Point of Sale system
Resolving Conflicts and Negotiating with Others
Performing for or Working Directly with the Public
Set or clear tables in dining areas
Notify kitchen personnel of food orders, shortages, or special orders
Clean rooms or work areas
Provide customer service
Use computers to enter, access or retrieve data
Serve food or beverages
Collect payment
Answer customer or public inquiries
Prepare beverages
Assist patrons to make wine selection
Qualifications Skills / Basic Skills
Active Learning and Learning
Judgment and Decision Making
Critical Thinking
Mathematics
Monitoring
Speaking
Writing
Social Skills
Coordination
Instructing
Negotiation
Persuasion
Service Orientation
Social Perceptiveness
Resource Management Skills
Time Management
Knowledge Required :
Customer and Personal Service
English Language
Preferred :
Education and Training
Food Production
Technology
Point of sale POS software
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