What are the responsibilities and job description for the DONOR ENTRY ASSOCIATE position at TBN?
General Job Summary
- Handle incoming and some outgoing communications with TBN partners dealing with inquiries and requests relating to donations, resource offers, network programs, donor files and other matters
- Data entry on multiple software platforms for donations, donor mail, general mail from TBN partners and friends around the world
- Light (minimal) outgoing phone communications
Requirements & Skills
- Previous high-volume customer service experience
- Proficient data entry and computer skills in a multi-tasking environment
- Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
- Fluent in English with excellent written and verbal communication skills – Bilingual English/Spanish a plus
- 40 wpm typing and 10-key proficiency
- Experience with document scanning a plus
- The discreet handling of sensitive and confidential information is a must
- Enjoy an open-office, team environment with significant interpersonal interaction
