Verification Specialist

The Verification Specialist is responsible for ensuring that loads are correctly verified through TBS software in a timely and accurate fashion to meet cut-off times and performance targets.   

Key Roles & Responsibilities:

• Manage verification queues and/or assignments to meet daily workload and targets.
• Confirm carrier on the load for fuel advance requests as necessary.
• Verify loads through company software accurately and in a timely manner to meet funding deadlines.
• Meet or exceed all daily, weekly, and department goals.
• Provide feedback to lead and team on how you will accomplish weekly goals.
• Use all the resources and software TBS provides to better accomplish tasks.
• Maintain communication with brokers via phone, email, or websites and follow up as necessary.
• Handle calls reflecting excellent customer service, accurate information, good productivity, appropriate timeliness, and low error rates. 
• Promotes and fosters a positive and supportive environment that is committed to the success of the department, peers, customers and the overall goals of TBS. 
• Understand and keep current on the latest procedures for the department and company. 

Personal Attributes & Requirements:

• Excellent customer service and people skills meaning polite, responsive, knowledgeable, and follows through with tasks.
• Outstanding communication skills (both written and verbal) regardless of organizational level. 
• High-level problem solver and multi-tasker with the ability to independently prioritize and complete tasks.
• High level of attention to detail.
• Dependable with exceptional attendance and time management skills. 
• Flexible and highly self-motivated team player.
• Willing to work overtime if required.
• Strong willingness to respect and support the hierarchy of the company.

Qualifications, Education & Special Requirements:

• High School Diploma or Equivalent, College Degree Preferred.
• Industry knowledge of transportation, factoring, and finance preferred. 
• Highly skilled in computer, electronic communication, and technology proficiencies with ability to quickly learn new software, applications, systems, and operate office equipment.
• Strong knowledge of Excel (spreadsheets), Microsoft Outlook, Word, and PowerPoint.
• Ability to move in and out and around the office, including furniture and ability to access file cabinets, office machinery, etc. 
• Capable of constantly (i) operating a computer, keyboard, and mouse; (ii) viewing monitors, and (iii) working other office equipment, such as a calculator, copy machine, computer printer, fax machine, overhead project systems.
• Ability to type efficiently and effectively without excessive errors. 
• Capacity to learn quickly and accurately apply and communicate the knowledge.