What are the responsibilities and job description for the Director of Customer Service and Deployment position at Tbwa Chiat/Day Inc?
Director of Customer Service and Deployment
San Francisco, CA USA
Apply below after reading through all the details and supporting information regarding this job opportunity.
Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn’t come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you’ll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future.
About the Role
We are seeking a dynamic and experienced Director of Customer Success & Deployment who will be critical in ensuring a seamless customer journey from initial setup, deployment and commissioning to ongoing support, ensuring peak customer satisfaction, retention, and growth. This person will play an incredibly critical role developing the foundation on which we will drive our aggressive plan for growth.
This is a hybrid role with 2-3 days in our San Francisco (Mission District) based headquarters.
The estimated salary range for this role is $150,000 - $200,000 per year equity. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.
Responsibilities :
- Lead Customer Success :
Develop and execute a customer success strategy at scale that differentiates Gradient in the market.
Lead and coordinate all aspects of product / site deployment preparation, including project planning, beta testing, and customer training.
Demonstrate in-depth knowledge of our product offerings, including the underlying technology, functionality, and compatibility, to effectively address customer needs and provide appropriate solutions.
Continuously analyze customer feedback and data to identify areas for improvement and potential technical specifications for product enhancements.
Collaborate effectively with cross-functional teams (Sales, Marketing, Engineering, Operations, Finance) to align our Service model with our business objectives and market demands.
Qualifications :
We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.
Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.
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Salary : $150,000 - $200,000
