What are the responsibilities and job description for the IT Support Specialist position at Tbwa Chiat/Day Inc?
Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Join our pioneering team and launch your career to new heights!
IT SUPPORT SPECIALIST
Based onsite at Rocket Lab's Silver Spring, MD facility, the IT Support Specialist will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services. Effective communication and world-class support is vital to the success of this role.
You'll have the opportunity to provide instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via onsite desktop support, phone, IM, and email. You'll also be responsible for ensuring that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.
WHAT YOU'LL GET TO DO :
- Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.
- Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation.
- Provide assistance, training, and guidance to new starters and help improve our onboarding process.
- Help with problem research and documentation to provide workarounds and fixes.
- Enable on-time delivery of Production and Launch services through provision and support of IT systems and services.
- Report on any new business requirements.
- Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes.
- Assist in the development of new systems and networks.
YOU'LL BRING THESE QUALIFICATIONS :
Windows and / or Linux desktop operating systems.
THESE QUALIFICATIONS WOULD BE NICE TO HAVE :
ADDITIONAL REQUIREMENTS :
Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations : job-related knowledge and skills, education, and experience.
Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including : top tier medical HMO, PPO & a 100% company-sponsored HSA plan option, dental and vision coverage, tiered PTO starting at 2 weeks that’s fully accrued on your first day of employment, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include : discounted employee stock purchase program, flex schedule, free breakfast and lunch catered 2x / week, and free snacks / drinks.
Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.
Base Pay Range (MD Only) : $20 - $30 USD
WHAT TO EXPECT :
We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.
FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY :
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and / or the U.S. Department of Commerce, as applicable.
Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Salary : $20 - $30
