What are the responsibilities and job description for the Leader Care Consultant (New York, NY - Hybrid) position at Tbwa Chiat/Day Inc?

Leader Care Consultant (New York, NY - Hybrid)

New York (Hybrid)

Our mission : to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

As a Leader Care Consultant, you will provide management consultations, training, critical incident response, and assessment and referral mental health support to employees at a large nationwide retailer. As a dedicated LCC, you may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues.

Onsite Logistics :

In this hybrid position, you will be assigned to one Human Resources Director (HRD) and will provide virtual support to all locations associated with that HRD. Your primary working location will be your home office in the New York City anchor market, allowing you to manage your calendar based on the needs and availability of the HRD district.
You will be available to offer in-person support to locations within a 20-mile radius or a 60-minute commute each way from your home office in the New York City anchor market.
In-person services will be scheduled on a first-come, first-served basis, and a lead time of two business weeks is required to request in-person services. Exceptions may be made on a case-by-case basis, particularly for Critical Incident Responses (CIR).

What you’ll be doing :

You will be accessible virtually to all leaders within the HRD’s coverage area and will provide requested reactive services, including Management Consultations (MC), Training / Wellsprings, and CIR, either virtually or in-person based on prior agreement with the requestor. Additionally, you will deliver scheduled and agreed-upon proactive routines to locations within your region.

To ensure effective communication and coordination, you will track utilization and need trends, sharing insights during weekly check-in meetings with the HRD.

Provide manager / leader consultations.

Deliver critical incident response.

Conduct company tailored trainings and Spring Health benefit promotion events.

Develop expert-level understanding of the customer benefit ecosystem and available support programs.

Complete required internal training and assignments and attend Spring Health Clinical Team meetings.

Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Monitor and track available data to recommend and carry out proactive interventions on a leader level.

What we expect from you :

You have a minimum of 3 years of post-graduate experience with at least 1 year of post-licensed experience.

You have training and experience in delivering management consultation, critical incident response, and training presentations.

You're comfortable with technology and are telehealth competent.

You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy.

You have an unrestricted license to practice psychotherapy in the state you are applying in (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision.

You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.

You are committed to high quality documentation of service delivery that is completed in a timely manner.

You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.

You have experience working with diverse populations and backgrounds within the retail industry.

You acknowledge and embrace diversity and inclusion amongst teams and clients.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health :

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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