Quality Assurance Lead

A QA Lead reports to a QA Manager. Works closely with QA Subject Matter Experts, other QA members, project managers, designers, and developers to ensure QA standards and client satisfaction are delivered throughout the account. A QA Lead supports the QA Manager on many tasks and provides leadership and career development to the team members.

You will :

• Supervise the QA team members directly assigned to them and be accountable for following up on their performance and projects.
• Promote effective communication, participation, and involvement amongst QA members.
• Plan, conduct, technically direct, and maintain the required level of quality expected by the account / client.
• Oversee QA members’ tasks of their assigned projects and escalate when needed.
• Attend, lead, and / or organize meetings on behalf of the team.
• Promote QA values and principles for the QA team, everyone in the company, and our clients.
• Foster a team-oriented and collaborative environment among all team members.
• Encourage a positive environment and motivate the team.
• Communicate test results and escalate issues and risks by following a correct escalation path.
• Oversee test data identification.
• Create, co-create, and oversee test plans and manage different testing suites.
• Write and maintain test cases / scripts.
• Create QA estimations.
• Create and oversee traceability matrix documents based on project requirements.
• Create and oversee checklist documentation based on project requirements.
• Provide support on functional and non-functional testing when necessary.
• Develop test design documents to cover requirements.
• Plan and schedule test activities to ensure functional, system, and technical specifications.
• Apply industry-standard testing methodology, strategies, and best practices.
• Create and oversee defect tickets and track issues to resolution and risk analysis of said issues.
• Generate reports and related metrics at different levels.
• Oversee, delegate, and coordinate work with other QA Associates and apprentices.
• Mentor staff members and act as a career developer.
• Assist the Talent department in the selection / interviewing of new QA team members.
• Create, oversee, and execute regression tests based on design specifications and requirements.
• Conduct research into new technologies, including tools, components, and frameworks related to QA.
• Identify areas of improvement, including automation tools, and proactively identify potential areas of risk within the project.

You have :

What We Offer :

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

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