What are the responsibilities and job description for the Senior Account Director - Pharmaceutical Communications position at Tbwa Chiat/Day Inc?

Senior Account Director - Pharmaceutical Communications

hybrid role; must be able to work onsite 3 days / week in the Chicago office

We believe in Extraordinary.

What we do isn’t easy. Nothing extraordinary ever is.

At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences. We exist to reimagine what experience can be, and we do that by pushing the boundaries of what’s possible.

We take care of each other, as much as we take care of business. We forget titles, check egos at the door, roll up our sleeves and make extraordinary happen. This is a place where you can be you, all of you, and bring your true and honest self to work, every day in every way.

What we create is unique, just like those who work here and together we are united behind a powerful vision - we inspire the world to experience better . To show, not tell how things should be. More innovative. More inclusive. More sustainable.

So if you feel work, and the people you work with, can be extraordinary, let’s chat.

That brings us to you.

This Senior Account Director role will lead the team on one of the largest healthcare accounts in the agency, delivering on objectives for client business, strategy, and goals across multiple programs. This position will work extensively with clients, operations, and strategy to oversee business development, ROI, selling of agency’s services, and overall fiscal health of account.

Responsibilities :

Client Focus / Relationship Management

Demonstrates a high degree of value and credibility from the client’s viewpoint
Routinely advises, guides and counsels clients on solutions to their needs; consistently works with agency partners to find cooperative solutions
Clearly demonstrates a strong understanding of the client’s goals and objectives, and can lead the team to deliver upon these
Assumes personal responsibility for creating opportunities that positively impact the business : essentially the owner of their piece of business and team
Starts to look for opportunities to position out-of-scope work as incremental projects

Team Operations

Oversees client ROI, profitability and contract negotiations

SME for account team structure, anticipating alternative and flexible methods of efficiently managing scope and hours

Continues to act as subject matter expert on best practices, bringing to bear significant experience and insight daily

Manage and develop direct reports on account team

Partner with practice and market leadership teams to inform quarterly planning cycles

Client Strategy / Thought Leadership

Consistently develops and articulates highly effective and innovative strategies (challenging existing norms and conventional thinking) to achieve predetermined client strategy goals and objectives

Consistently and effectively drives for an advantage over client competitors

Growth

Responsible for managing to growth targets on existing and new accounts

Lead pitch teams on assigned accounts

Be Brave and Outcome Oriented : Demonstrates drive

Tenaciously sets and pursues stretch objectives (i.e., goals that are ambitious but not impossible). Perseveres despite uncertainty or difficulty over long periods. Uses alternative and well-thought-out strategies to achieve goals. Creates an environment where employees thrive on setting high standards and taking accountability for Removes barriers and obstacles for others.

Be Focused on Delivering Business Impact : Demonstrates agility

Adapts with agility to changing situations, is willing to take risks and short-term action for the long-term benefit of the client or company (i.e., proactively identifying a new process, sharing proactive ideas, embracing OneJack, etc.). Creates future opportunities by pursuing situations that can foster new and expanded partnerships. Coaches and mentors others on change management and agility.

Be Curious and Committed to Learning and Personal Growth : Demonstrates passion and initiative

Gives behaviorally specific, constructive, and balanced feedback to foster the development of Takes advantage of opportunities to exhibit best practices on the job and in a hybrid environment, provides specific suggestions to help employees succeed. Champions and models inclusive behaviors.

Be Mission Led, Inclusive and Collaborative : Demonstrates respect

Prepares systems and processes to foster an optimal team environment, allowing voices to be heard and generating inclusive work and Ensures clients understand lines of communication and inclusion practices and takes personal responsibility for maintaining a collaborative and inclusive team environment.

Requirements :

Minimum of 8 years working in experiential, communications, or advertising industry with a strong focus on pharma, healthcare, and health tech

An active connector and networker with strong knowledge and relationships within the pharmaceutical / healthcare industry

Familiarity with the commercial sales / product launch process for pharmaceuticals strongly preferred

Demonstrated experience growing large, complex accounts with multiple stakeholders and business units

Willing to travel up to 50%

Location :

Chicago, IL preferred

Central / Midwest US considered if able to travel frequently

Last, but not least, we believe in diversity, equity, inclusion, and belonging.

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $140,000.00 – $170,000.00 annually, depending on relevant factors including experience, internal equity and market considerations. This base pay range is specific to Colorado, Connecticut, Nevada, and New York City and may not be applicable to other locations.

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Salary : $140,000 - $170,000

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Senior Account Director - Pharmaceutical Communications

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