What are the responsibilities and job description for the Senior Manager, Internal Communications position at Tbwa Chiat/Day Inc?
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We’re looking for a dynamic, results-driven communications professional to join our Communications team and lead internal communications strategies that inform, engage, and inspire Affirmers.
This role is essential to advancing Affirm’s business objectives by ensuring internal clarity around our vision, strategy, and priorities, driving productivity, and cultivating employee advocacy for our brand. As a trusted partner to leadership and cross-functional teams, you will craft and execute compelling internal campaigns and narratives that reinforce company values, promote cultural initiatives, and motivate employees.
The ideal candidate is a self-starter, persuasive storyteller, critical thinker, and problem solver. They are an excellent writer, highly organized, detail-oriented, and passionate about building employee pride and retention. They bring experience leading company-wide internal communications, excel in a fast-paced, dynamic environment, and are collaborative, adaptable, and tenacious.
What You’ll Do
- Lead Internal Communications Strategy : Refine and execute a company-wide strategy that ensures consistent, clear messaging around Affirm’s vision, strategy, and priorities. Tailor communication efforts to align with organizational goals, while fostering transparency and clarity at all levels.
- Optimize Internal Communications Channels : Oversee and enhance the effectiveness of key communication channels (e.g., All Teams meetings, Slack) to effectively reach employees and foster engagement.
- Partner with Leaders and Cross-functional Teams : Collaborate with other communications experts, marketers, the People team, and senior leadership to craft company-wide communications that support key initiatives - such as new programs, reorgs, and cultural projects - and ensure they resonate with employees. Provide coaching on internal messaging best practices and support executives in crafting messages in their authentic voices.
- Drive Employee Engagement and Advocacy : Work closely with the People team to design and implement communications that reinforce company values, cultivate ownership and pride, and empower employees to become ambassadors for Affirm.
- Manage Complex Communications : Partner with the Communications team and cross-functional stakeholders to effectively manage messaging for sensitive or challenging situations, ensuring effective communication, consistency, and alignment across internal and external communications.
- Measure Impact and Refine Strategies : Define key performance indicators, assess the impact of internal communications efforts, and use both qualitative and quantitative feedback to continually improve strategies and ensure they’re aligned with Affirm’s evolving business needs.
What We Look For
Base Pay Grade - M
Equity Grade - 9
Employees new to Affirm typically come in at the start of the pay range . Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience, and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental, and vision for you and your dependents).
USA base pay range (CA, WA, NY, NJ, CT) per year : $180,000 - $230,000
USA base pay range (all other U.S. states) per year : $160,000 - $210,000
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include :
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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Demographic Questions & CategorizationsAffirm is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Affirm’s long-term success to create an environment where all Affirmers feel like they belong and have an equal opportunity to succeed.For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Affirm.
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Salary : $160,000 - $210,000
