What are the responsibilities and job description for the Tbwa Chiat/Day Inc is hiring: Madison, State Street, Studio Manager Madison, WI position at Tbwa Chiat/Day Inc?
Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.
Based in Madison, the Studio Manager will oversee all aspects of our State Street Studio, including both piercing services and earring sales. In this position, you'll build and lead a team of service-oriented Managers, Sales Associates, and Piercers in executing complex operational processes and delivering best in-class guest experiences. You will exercise your financial acumen and sound decision making to guide and inspire the team to meet our goals and continually improve processes. This role will report into our Northeast Regional Manager.
Key Responsibilities :
- Accountable for the Studio’s overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for Studio team.
- Analyzes business reporting to identify opportunities in key business metrics and communicates and develops the team’s understanding of each to achieve sales plan.
- Welcomes and educates guests to the unique Studs’ piercing and personalized brand experience.
- Implements and trains to service recovery best practices and identifies and escalates guest feedback through Studio reviews to improve the overall Studio experience.
- Owns Studio scheduling within labor allocations and audits for payroll accuracy.
- Uses divisions of responsibilities to delegate ownership of work to the management team, and follows up routinely to ensure completion.
- Be well-versed in the piercing operating procedures to ensure guest experience, work safety, and record keeping standards are met.
- Prioritizes Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
- Creates a sense of belonging and strong team morale through trust and collaboration.
- Owns recruiting, ensures successful onboarding via training, and leverages coaching and feedback to continually develop a diverse Studio team.
- Navigates employee relations thoughtfully and timely with cross-functional partnership.
Requirements :
Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.
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