What are the responsibilities and job description for the Staff Desktop Support Engineer San Jose, California, United States position at TBWA\Chiat\Day?
Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise.Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members.What You’ll Do : The Staff Desktop Support Engineer will be part of a team that is responsible for end user support, administration of user accounts and SaaS applications, and endpoint support of Archer’s manufacturing infrastructure. You will be responsible for : Tier 2 Mac / Windows / Linux end user support and troubleshootingHands on support of Archer’s manufacturing client systemsOwn Archer’s IT / manufacturing relationshipWhat You Need : 7 years hands on experience with : Windows / Linux client & Mac OS support (including command line interface)Okta / AD account managementGoogle Workspace support : GAM / GAM Advanced5 years experienceExcellent troubleshooting skills and able to resolve technical issuesSaaS application administration experience such as : Slack, Zoom, DruvaUnderstanding of cybersecurity principles and use in daily tasks and projectsKnowledge of networking concepts and protocols (TCP / IP, DNS, DHCP, VLANs, etc.)Zebra Barcode Printer / Scanner support & configurationBonus Qualifications : Scripting (PowerShell, bash)PythonPlease note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.At Archer we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position, we are targeting a base pay between $124,800 - $156,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws. Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at people@archer.com. Reasonable accommodations will be determined on a case-by-case basis.#J-18808-Ljbffr
Salary : $124,800 - $156,000
