What are the responsibilities and job description for the Design consultant position at TC Coatings LLC?
Job Description
Job Description
Sales Consultant
JOB TITLE : Sales Representative
EMPLOYER : TC Coatings
DEPARTMENT : Office
REPORTS TO : Sales & Business Development Manager
EFFECTIVE DATE : October 14, 2024.
SUMMARY : Develop business, sell our company's services, retain good relationships with customers, and services clients to ensure a positive customer experience.
DUTIES AND RESPONSIBILITIES :
Run In-Home Sales appointments to meet with our customers and homeowners
Possess in-depth product knowledge and be able to conduct demos and relay objection handling and to provide professional and outstanding customer service
Achieve and maintain sales goal of $80,000 total revenue per month by assessing current client needs and following a defined selling process with potential buyers
Motivated and driven desire to move into management in the future.
Receive an average customer satisfaction rating of 4.5 or higher by consistently delivering above customer expectations for timeliness, professionalism, quality of presentation, and willingness to help
Maintain ongoing customer relationships with leads and converted customers to ensure exceptional service and identification of potential new sales opportunities
Report relevant details on sales notes and customer project specifics in TCC’s CRM tool for TCC long term use and project installation details
Ensures that all required client paperwork is complete, accurate, and submitted on time.
Responds to all inquiries and requests in a timely and professional manner.
Negotiates contracts and work agreements.
Maintaining existing client relationships and identifying new sales opportunities.
Providing customer service : Resolving customer complaints, handling returns, and price changes
QUALIFICATIONS :
Minimum of High School Education Required
1 years of experience in an outside sales role (preferably in a one-call close environment) consistently achieving sales quotes of at least $20,000 / week
Extensive familiarity and comfort with iPad and other mobile devices
Must have own vehicle, valid driver’s license, and proof of valid auto insurance
Excellent verbal and written communication skills
Energetic and dynamic personality
Ability to work in a fast-paced environment
Demonstrated problem-solving skills to overcome project challenges or meet customer objections with solutions
Highly-motivated and career-driven individual with high personal integrity
In-home or home remodeling sales experience preferred
Managerial experience a plus
Good interpersonal skills and team working capabilities enabling one to interface at all levels
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Good judgement with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Strong organizational skills; able to manage priorities and workflow.
Excellent problem resolution and consultative sales skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
COMPENSATION :
1099 employee position giving a flat 10% commission
A possible 2% self-generated lead opportunity
COMPETENCIES :
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
Continually required to stand
Continually required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually utilize visual acuity to operate equipment, read
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