Customer Service and Digital Marketing Associate

About TC Farm & MNFood.Club

TC Farm delivers the very best pasture-raised, organic-fed meats and artisan foods to over 3,000 members across Minnesota. We’re building a more resilient, equitable local food system by partnering with independent farmers and food makers throughout the region. Our work is supported by substantial federal grant funding and over $1 million in private investment.

As an extension of our mission, we’re launching the MNFood.Club—a collaborative platform for local farmers and food makers to distribute their products directly to households across Minnesota and western Wisconsin. This initiative empowers producers to compete with large grocery systems while earning livable wages and practicing sustainable farming.

Position Overview

We’re looking for a creative, passionate individual to join our team as a Customer Service & Digital Marketing Associate. This role blends compelling digital storytelling with empathetic customer service. You'll help craft our brand’s voice across platforms, develop thoughtful marketing strategies, and respond to customer needs with care and efficiency.

The ideal candidate is excited about local food systems, has a strong creative skill set, and can communicate our values to a wide range of audiences.

Key Responsibilities

Marketing & Content Creation

• Lead weekly farmers market tabling from 4-8pm Thursdays in the summer
• Manage and grow our social media presence with consistent, engaging content.
• Write and publish blog posts about farmers, food practices, and sustainability.
• Design and execute Klaviyo email campaigns beyond standard newsletters.
• Create promotional materials for MN Food Club partners and campaigns.
• Capture high-quality photos and videos of products, farmers, food prep, and events.
• Track and analyze campaign metrics (CTR, conversion rates, ROI, etc.).
• Collaborate with the marketing team, buyers, and vendors to ensure consistent messaging across all platforms (social media, email, print, and web).
• Contribute to SEO strategy and paid ad campaigns.

Customer Service

• Create Delivery routes with Routific Monday/Tuesday mornings
• Respond to customer calls, texts, and emails promptly and professionally.
• Address product questions, delivery issues, and service inquiries.
• Process account changes, cancellations, and special requests.
• Maintain accurate customer records and order details.
• Resolve concerns with empathy and efficiency.
• Work closely with other team members to ensure customer satisfaction.

Qualifications

Required

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field (or equivalent work experience).

• 2 years of experience in content creation, marketing, or communications.

• Strong writing and editing skills with adaptability across platforms.

• Proficiency in social media management and strategy.

• Experience with email marketing platforms (e.g., Klaviyo, Mailchimp).

• Familiarity with graphic design tools (Adobe InDesign, Canva).

• Basic photography and videography skills.

• Excellent organizational, time management, and interpersonal skills.

• Problem-solving mindset and the ability to work both independently and collaboratively.

• Experience with CRM systems.

• Valid driver’s license and reliable transportation.

• Availability for occasional evening and weekend events.

• Ability to lift up to 30 pounds for event/market setup.

Preferred

• Experience in food, agriculture, or sustainability sectors.

• Knowledge of local food systems and seasonal eating.

• Video editing skills.

• Website content management experience.

Benefits & Compensation

Pay: $20–$23/hour

Schedule: Full-time (no more than 40 hours/week), Monday–Friday, with some evening/weekend events

Benefits Include:

• Health, dental, and disability insurance
• Life insurance
• Paid time off (PTO)
• Simple IRA retirement plan with company matching
• 30% employee discount and product stipend
• To Apply

Application Question:

Why do you want to work with TC Farm in this role?

We welcome applicants from all backgrounds and strongly encourage women, BIPOC, and LGBTQIA individuals to apply.

Work Location: In-person at our warehouse in Blaine, MN
Application Deadline: Applications will be reviewed on a rolling basis.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Why do you want to work with TC Farm in this role?

Ability to Commute:

• Minneapolis, MN 55449 (Required)

Work Location: Hybrid remote in Minneapolis, MN 55449

Salary : $20 - $23